Hello. My name is XXXXX XXXXX I will be assisting you today.
can you tell me the error you get.
It says it cannot locate the file
did it install without any error.
i know Money is a discontinued program but it was still working well 3 days ago.......the only problem is restoring about 15 years worth of financial data
do you have a backup of the data
ok great then i can have a look at your windows 8 computer and check for the problem.
click on the remote link and join the session.
i am opening the question on the open pool for other experts to answer.
still need help please
i have clicked the link and it says I am connected but no one is there
I SEE YOU ARE OFFLINE TODAY
I HAVE BACKED EVERYTHING UP READY FOR WINDOWS REINSTALL
i am logged on on my computer but it says you are off line
are you online yet....ready to do windows reinstall
yes no problem. however i have had a problem with logging on to just answer. my replies are going to the wrong email. Please could you tell someone to use the [email protected]
Good morning Jason....did you make any further progress last night
I am here now
here now but only for a short time
will be in tomorrow
here now for a little while but can be here tomorrow
Many thanks for the reply.......I will wait for the response from someone else
Hope things work out for you and thanks for trying to help.
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thanks for your patience,
I am happy to wait if you can find someone to help me. Although I could start again with a different personal accounts package I stand to lose over 15 years worth of historical data.
many thanks for trying to help.
Thanks for replying.
We will continue to look for a Professional to assist you.
If you decide on a refund, or wish to keep the credit for a future question, then of course we'd honour it.
Thank you for your patience,
I seem to have several screens moving around and join-me and log me in have come up.
However we dont seem to be connected.
Shall I delete all that lot and start again???
I have a small scree at the top which says it is join-me and meeting unlocked and under that it says Host but I cant send a message in it
I am now in when you are free
That sounds very promising, unfortunately I have a houseful of people arriving about 6.30.
I am out all tomorrow morning but will be around possibly from mid afternoon,,,is that any good....... I am out in the evening again. Failing that I could do early Thursday morning but then we are going away Thursday lunchtime until the following Tuesday evening. Let me know what suits you.
3.30.sounds fine thank you
here when you are available
Many thanks again for your help Steve.
Am I waiting for something else to rate you?????
well I have rated it...but it didn't give me the opportunity to say you had solved the problem and Jason had not.
Well they say they have solved it by refunding my money!!!!!! That still has not solved the problem of you being paid for your time, not to mention success!! Where do we go from here