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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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dell v313w printer- scanner only copies part of page

Resolved Question:

dell v313w printer- scanner only copies part of page
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer:

ready

XXXXX XXXXXnell :

hi,

XXXXX XXXXXnell :

are you using the computer in question?

XXXXX XXXXXnell :

if yes, we can go step by step and fix it together

Customer:

I have my computer on but I am only trying to copy a printed document that is not on the computer

Customer:

t is a printed document that I am trying to copy on my scanner, the document is not on thecomputer

XXXXX XXXXXnell :

ok, so we don't have to look at the program on the computer. we need to fix it from the control panel of the printer

XXXXX XXXXXnell :

From the front panel can you click the Copy icon, then click the Settings button.


Ensure that Resize set as Actual Size.


Also ensure the Paper size is set correctly.


Locate Set as new Defaults, click Yes to confirm and try copying again, can you see any difference?

Customer:

no difference

XXXXX XXXXXnell :

can you try this:

XXXXX XXXXXnell :

Press the Setup Button . When Paper Setup appears in the display, press OK. Use the arrow buttons to select the correct paper size, then press OK again.

Customer:

great thats it working now. thanks

XXXXX XXXXXnell :

did it work?

XXXXX XXXXXnell :

happy to hear that. you are welcome.

Customer:

yes

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Jerry Hannell and other Computer Specialists are ready to help you

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