Hello sir/madam, I would like to help you, please let me know when you are ready.
are you using the computer in question?
if yes, we can go step by step and fix it together
I have my computer on but I am only trying to copy a printed document that is not on the computer
t is a printed document that I am trying to copy on my scanner, the document is not on thecomputer
ok, so we don't have to look at the program on the computer. we need to fix it from the control panel of the printer
From the front panel can you click the Copy icon, then click the Settings button.
Ensure that Resize set as Actual Size.
Also ensure the Paper size is set correctly.
Locate Set as new Defaults, click Yes to confirm and try copying again, can you see any difference?
can you try this:
Press the Setup Button . When Paper Setup appears in the display, press OK. Use the arrow buttons to select the correct paper size, then press OK again.
great thats it working now. thanks
did it work?
happy to hear that. you are welcome.
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.