Hello sir/madam, I would like to help you, please let me know when you are ready.
is your internet connection slow?
is it taking too much time to load websites?
are you currently using the computer in question now? or are you using another computer to chat with me?
yes i am using the computer now
are you using internet explorer to open websites?
(what is your browser?)
there must be a problem with your internet explorer but i am not sure
can you try to use a different browser to open websites and check the speed
do you have another browser?
i dont know how to do that
can you go to www.mozilla.org
and download firefox, and install on your computer.
when done, please let me know
i've done that, but it seems to be stuck
were you able to install firefox?
i put all my details in but it just stuck there
can you try again
still nothing just stuck on the details i have entered
can you click on this link and run
it will install firefox
done and installed
now can you open firefox
and open websites, like youtube, facebook etc
and your favorite websites
will this give me a better speed?
ok is that it now...if i have any more probs can i contact you?
i will be here anytime
when you need help
i will be happy to help you
thank you jerry..bye
you are welcome.
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.