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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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my computer connection is extremely slow

Resolved Question:

my computer connection is extremely slow
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer:

ready

XXXXX XXXXXnell :

hi,

XXXXX XXXXXnell :

is your internet connection slow?

Customer:

hi

XXXXX XXXXXnell :

is it taking too much time to load websites?

Customer:

yes

XXXXX XXXXXnell :

are you currently using the computer in question now? or are you using another computer to chat with me?

Customer:

yes i am using the computer now

XXXXX XXXXXnell :

are you using internet explorer to open websites?

XXXXX XXXXXnell :

(what is your browser?)

Customer:

yes

XXXXX XXXXXnell :

there must be a problem with your internet explorer but i am not sure

XXXXX XXXXXnell :

can you try to use a different browser to open websites and check the speed

XXXXX XXXXXnell :

do you have another browser?

Customer:

i dont know how to do that

XXXXX XXXXXnell :

can you go to www.mozilla.org

XXXXX XXXXXnell :

www.mozilla.org

XXXXX XXXXXnell :

and download firefox, and install on your computer.

XXXXX XXXXXnell :

when done, please let me know

Customer:

ok

XXXXX XXXXXnell :

waiting

Customer:

i've done that, but it seems to be stuck

XXXXX XXXXXnell :

were you able to install firefox?

Customer:

i put all my details in but it just stuck there

XXXXX XXXXXnell :

can you try again

Customer:

ok

XXXXX XXXXXnell :

waiting

Customer:

still nothing just stuck on the details i have entered

XXXXX XXXXXnell :

 


http://tinyurl.com/p3djldm


 


 

XXXXX XXXXXnell :

can you click on this link and run

XXXXX XXXXXnell :

it will install firefox

Customer:

done and installed

XXXXX XXXXXnell :

now can you open firefox

XXXXX XXXXXnell :

and open websites, like youtube, facebook etc

XXXXX XXXXXnell :

and your favorite websites

Customer:

will this give me a better speed?

XXXXX XXXXXnell :

yes

Customer:

ok is that it now...if i have any more probs can i contact you?

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

i will be here anytime

XXXXX XXXXXnell :

when you need help

XXXXX XXXXXnell :

i will be happy to help you

Customer:

thank you jerry..bye

XXXXX XXXXXnell :

you are welcome.

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Jerry Hannell and other Computer Specialists are ready to help you