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hello sir/madam, I would like to help you, please let me know when you are ready
where do i let you know im ready
what is the problem exactly? are you unable to access your hotmail?
do you remember your hotmail's password?
No Ihavenever had to use it on myhotmail.
normally you were accessing your hotmail without entering any password?
my sky broadband password is02072091400
what is your hotmail address?
can you type it again, please replace @ with AT when typing your email here
i am checking
Do you have a phone number, that ends with .......... 00 ?
i will send a SMS to your phone
can you check it please
a code came?
I don.'t understand SMS My telephone no is XXXXXXXXXXX please ring
a code came to your phone?
what is a code name to my phone?
a text came?
a validation code should come to your phone. did you receive it?
I missed it
My code is 4490062
normally how were you accessing your hotmail?
Throgh SKY broadband
can you go to www.hotmail.com
when you are there, it will ask you to enter your email and password
we can go step by step
were you able to go to hotmail.com?