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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I switched to Sky broadband from Virgin over a year ago and

Customer Question

I switched to Sky broadband from Virgin over a year ago and kept my e mail [email protected] Last week my e mail shortcut to hotmail stopped working although all my other short shortcuts through email still work. Canyou help?
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

Jerry Hannell :

hello sir/madam, I would like to help you, please let me know when you are ready

JACUSTOMER-j94a5wdo- :

where do i let you know im ready

Jerry Hannell :

hi,

Jerry Hannell :

what is the problem exactly? are you unable to access your hotmail?

JACUSTOMER-j94a5wdo- :

Yes

Jerry Hannell :

do you remember your hotmail's password?

JACUSTOMER-j94a5wdo- :

No Ihavenever had to use it on myhotmail.

Jerry Hannell :

normally you were accessing your hotmail without entering any password?

JACUSTOMER-j94a5wdo- :

my sky broadband password is02072091400

Jerry Hannell :

what is your hotmail address?

Jerry Hannell :

can you type it again, please replace @ with AT when typing your email here

JACUSTOMER-j94a5wdo- :

dcfrost48AThotmail.co.uk

Jerry Hannell :

i am checking

Jerry Hannell :

Do you have a phone number, that ends with .......... 00 ?

JACUSTOMER-j94a5wdo- :

Yes

Jerry Hannell :

i will send a SMS to your phone

Jerry Hannell :

can you check it please

Jerry Hannell :

a code came?

JACUSTOMER-j94a5wdo- :

I don.'t understand SMS My telephone no is XXXXXXXXXXX please ring

Jerry Hannell :

a code came to your phone?

JACUSTOMER-j94a5wdo- :

what is a code name to my phone?

Jerry Hannell :

text

Jerry Hannell :

a text came?

Jerry Hannell :

a code

Jerry Hannell :

a validation code should come to your phone. did you receive it?

JACUSTOMER-j94a5wdo- :

I missed it

JACUSTOMER-j94a5wdo- :

My code is 4490062

Jerry Hannell :

i am checking

Jerry Hannell :

done

Jerry Hannell :

normally how were you accessing your hotmail?

JACUSTOMER-j94a5wdo- :

Throgh SKY broadband

Jerry Hannell :

can you go to www.hotmail.com

Jerry Hannell :

www.hotmail.com

Jerry Hannell :

when you are there, it will ask you to enter your email and password

Jerry Hannell :

we can go step by step

Jerry Hannell :

hi

Jerry Hannell :

were you able to go to hotmail.com?