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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31118
Experience:  Over 15 years of consulting to the IT industry
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I have paid the subscription, but I have lost the Tuneup from

Customer Question

I have paid the subscription, but I have lost the Tuneup from my computer. Can you help to restore it?
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please, if you click Start, and type in

Tune

Then wait. Does it list TuneUp in the list?

If so, click on it to run it.

Let me know the results please

Customer: replied 2 years ago.

No can do it has disappeared from my desktop after my computer crash

Expert:  Richard replied 2 years ago.
Thanks Chris

When did the crash occur?

Customer: replied 2 years ago.

yesterday

Expert:  Richard replied 2 years ago.
Thanks

I want you to do a system restore please to bring it back.

Close all programs.

Click start and type in

System Restore

Press enter.

Follow the onscreen steps and choose a restore date from before the crash.

Let this complete and if it does, it should return Tuneup to your computer, exactly how you had it before.

Let me know the results please

Thank you
Customer: replied 2 years ago.

Sorry!That was done yesterday by an expert who could not bring it back/


 


Next suggestion please!

Expert:  Richard replied 2 years ago.
Thanks

No problem then, I just need you to download and install it.

You can then register it with your current registration information.

click on my link below

https://www.avg.com.au/download/home-security/avg-pc-tuneup-2014/

Download and install it and when completed it will be running again.

Let me know the results please

Customer: replied 2 years ago.

Went through the installation but it needs a product key to work.

Customer: replied 2 years ago.

Went through the installation but it needs a product key to work.

Expert:  Richard replied 2 years ago.
correct, and you have this Chris, you received it when paying for the subscription initially.

this is what you need to enter.

Customer: replied 2 years ago.

I am afraid that I don't have it anymore

Expert:  Richard replied 2 years ago.
No problem, you will just need to call them and have them send it to you again (they will have your details on file).

From the UK you can contact them on 0844 448 1726

Once you have verified your details, they can email you your product number again, that you can use to register this download.

It is then working again on your computer.

I also urge you to print out the email with the product code, or write the code down, so that you always have a safe copy of it (in the event that you ever needed to reinstall again).

but once you have the code, you can complete the installation and it is back on your computer.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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