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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I cannotremember my Microsoft password. I am eighty years old

Customer Question

I cannotremember my Microsoft password. I am eighty years old and finding this laptop [Lenovo] difficult. Can I make a new password
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, is this the password for logging into Windows?

Or for accessing your emails?

Thank you
Customer: replied 2 years ago.

I have tried to do this once but it all suddenly disappeared. I had a friend here earlier but he had to leave and I thought this was what he was after. As I obviously do not know how to continue can I have a refund and wait for someone who does know how to do this.

Expert:  Richard replied 2 years ago.
ok, so you just come to this site to get a refund?

Without even attempting a step?

Very strange use of both yours and my time, but you go here to get your refund.

http://ww2.justanswer.com/help/how-can-i-request-refund
Customer: replied 2 years ago.

I do not like your attitude at all. The reason I told you my age was not to get rude remarks or pity but so you might understand that I am not computer literate enough

Expert:  Richard replied 2 years ago.
You wished for a refund, I provided the link for this.

I deal with a majority of elderly people, I am not sure how that comes into play or why it is a factor.

I only question why you would go to service to immediately ask for a refund.

Customer: replied 2 years ago.

I must have missed the link to a refund. as I have said I really do not understand

Expert:  Richard replied 2 years ago.
http://ww2.justanswer.com/help/how-can-i-request-refund
Customer: replied 2 years ago.

thankyou.do I just type that complete
http code into this laptop

Expert:  Richard replied 2 years ago.
your welcome
Customer: replied 2 years ago.

thankyou.do I just type that complete
http code into this laptop . I told you was thick {uneducated in this area]

Expert:  Richard replied 2 years ago.
yes
Customer: replied 2 years ago.

do I have to go on the internet for this move or is there somewhere in this program I can use. thankyou for your time. this has been very educational for me in the use of my laptop

Expert:  Richard replied 2 years ago.
yes you do.

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    Kamil Anwar

    Computer Support Specialist

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