Hello sir/madam, I would like to help you, please let me know when you are ready.
we can go step by step
normally, do you know your password?
I have received notification that you are ready to answer the question. I have noted also that you have processed the payment. I have, additionally, noted that I have been debited from an earlier enquiry (order No.13709940-417) This is because your system sent me sent me to a similar process which resulted in a double debit to my account. Would you please advise.
do you remember the password of your bt email?
(or do you know)
I have contacted BT and they have fixed the problem.
happy to hear that
so we can close this question
I do not paying once for your help, but can we do something about the second
Thank you. May I leave it to you to sort out?
i will try to help if i know about the problem, if not, i can open your other question to other experts, so they can see it and then try to help
The computer problem is fixed. It is merely the matter of double payment that needs to be addressed. I thank you for your attention.
PS. I did get a second order number (13710012-93. I hope that this helps.
i am requesting a refund now