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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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When attempting to log in to BT e-mail, a pop up invited

Customer Question

When attempting to log in to BT e-mail, a 'pop up' invited me to enter my password. How can I retrieve my mail without this 'pop up'. Also, I do not remember using a password.
Can this be changed?
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

Jerry Hannell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

JACUSTOMER-2id6kruw- :

Hello Jerry,

Jerry Hannell :

hi

Jerry Hannell :

we can go step by step

Jerry Hannell :

normally, do you know your password?

Jerry Hannell :

(or remember)

JACUSTOMER-2id6kruw- :

I have received notification that you are ready to answer the question. I have noted also that you have processed the payment. I have, additionally, noted that I have been debited from an earlier enquiry (order No.13709940-417) This is because your system sent me sent me to a similar process which resulted in a double debit to my account. Would you please advise.

Jerry Hannell :

do you remember the password of your bt email?

Jerry Hannell :

(or do you know)

JACUSTOMER-2id6kruw- :

Jerry,

JACUSTOMER-2id6kruw- :

I have contacted BT and they have fixed the problem.

Jerry Hannell :

happy to hear that

Jerry Hannell :

so we can close this question

JACUSTOMER-2id6kruw- :

I do not paying once for your help, but can we do something about the second

Jerry Hannell :

yes

JACUSTOMER-2id6kruw- :

Thank you. May I leave it to you to sort out?

Jerry Hannell :

i will try to help if i know about the problem, if not, i can open your other question to other experts, so they can see it and then try to help

JACUSTOMER-2id6kruw- :

The computer problem is fixed. It is merely the matter of double payment that needs to be addressed. I thank you for your attention.

JACUSTOMER-2id6kruw- :

PS. I did get a second order number (13710012-93. I hope that this helps.

Jerry Hannell :

i am requesting a refund now

JACUSTOMER-2id6kruw- :

Thank you

Expert:  Christine-cssm replied 2 years ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at [email protected] and provide us with your email address and a link to this question page so that we can help you.



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