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Hello. My name is Michelle and I will be assisting you today.
What is the make and model number of the computer.
its a dell dimention 9150
ok thats the same no problem
Turn the computer on as it turn on and you see display on the screen immediately press the F8 for few times it will open windows advance menu use the arrow key to select safe mode and hit enter. As the computer loads windows follow the steps given below.
click the windows menu button select search
type in system restore and hit enter.
Now the system restore dialog box will open.
click the round circle like radio button which says choose a different restore point and then hit the next button
on the next screen or box you will see a check box at the bottom says show more restore point.
Click on it to put a check mark on it you will get many old dates
click on one of the old date and hit next and now hit finish.
The computer will restart on its own while it restart please do not interrupt it will take around 10 mins to get you back to working windows without any problem.
if i do this i will end our chat
you can open justanswer email and click view my answer you will be connected back to this chat
hi the advise you gave me did not work