When I did this, it brought up some empty folders but did not return the folders I had lost. Any further thoughts?
They were not in either the Recycle Bin or in Deleted Items Folder.
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thanks for your patience,
I have now recovered most of the lost folders by information supplied by RegCurePro so I don't need any more assistance. As you have been unable to provide a solution to my question, I assume that I will not be billed for the £28.00 and my membership subscription cancelled.