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Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4667
Experience:  B.Sc. Computer Science with Honors
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Michelle is online now

I can get soo far in answering quesrions but the last one about

Customer Question

I can get soo far in answering quesrions but the last one about my google passwor, last timr isedm goggle mail date and somthing else, I could get no further.
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Michelle :

Hello. My name is Michelle and I will be assisting you today.

Michelle :

let me know when you are ready to chat.

Michelle :

are you online

JACUSTOMER-usqevv7y- :

Yes

Michelle :

do you want me to help you with remote support tool.

JACUSTOMER-usqevv7y- :

Any way, just to get this sorted out!

Michelle :

ok

Michelle :

Click here

Michelle :

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues

Michelle :

any problems in running the remote tool.

JACUSTOMER-usqevv7y- :

Let's start again., please. We seem to be going round in circles. I have other work I am trying to do and cannot wait whil things take so long. I'm not blaming you for everhthing. I have never used java etc. and trired to get babk to the usual one first of all but couldn't do so. I now have some to seed and will have to delay connection again in about 1/3 hour.

JACUSTOMER-usqevv7y- :

OK, now. I'll wait until I hear from. you. The las message went out before I finished checking it

Michelle :

i just got your message

Michelle :

let me give you a new link to run

Michelle :

tell me if the new link works for you.

JACUSTOMER-usqevv7y- :

No. Let's start again. I would like to tryt again with the first one, as I found the later one tried to link me with a site I was warned was dangerous - one beginning with letter E..

Michelle :

your antivirus is blocking it you will have to allow it,

JACUSTOMER-usqevv7y- :

I hope you are right. I will try then

Michelle :

ok

JACUSTOMER-usqevv7y- :

I accepted it and Elsimore came up four times and then went off.

Michelle :

yes its elsinore

Michelle :

select one and run it

JACUSTOMER-usqevv7y- :

A legal repositor then has come up for Chrome up and now a message comes up 'Don'Run'!!

Michelle :

let it run if you dont it will not work

JACUSTOMER-usqevv7y- :

I have neverthe less Run it.

Michelle :

alright

JACUSTOMER-usqevv7y- :

It has done it.

Michelle :

does it say connected

JACUSTOMER-usqevv7y- :

It probably did and said it was completed - or words to that effect.

Michelle :

okay

Michelle :

if that is not working let me give you another option

JACUSTOMER-usqevv7y- :

What should I do now? Nothing is happening.

Michelle :

click here

Michelle :

click here

Michelle :

as the page open click on the green button to install it and give me the 9 digi code and the password

JACUSTOMER-usqevv7y- :

Nothing comes through on the emmail except three identical ones at the beginning 9:44

Michelle :

please tell me the time when you could be online so that i can be online too at the same time.

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