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Hi, I am Ryan and I can assist you with this
What operating system do you have?
ok, down in the lower right corner, right click on the volume icon and select playback devices.
are you using regular computer speakers?
plugged in to a 3.5mm headphone jack?
yes got it
I can use with or without the speakers or headphones
so what devices do you have listed in playback devices, only need the main headings, not all the extra stuff
digital output device
speakers and dual headphone; independent dual headphones;spdif(digital out via hp dock
says they are all working
ok, which one has the green check?
on recording I have: external mike;integrated microphone array; stereo mix
ok, recording doesn't matter for hearing stuff out of your speakers
speakers and dual headphones; integrared mic array
I don't remember right off, does Vista have volume indicators to the right of the devices in this list?
not volume, but sound level indicators
Is this a laptop and you have it connected to a dock of some sort?
laptop connected to ac main
I have an icon IDT HD SOUND
double click on the speakers one
oops, scratch that
just have it highlighted and then click on configure
then click on the test button
let me know if you hear anything
No! I am not using any windows yet my computer is racing all the time and is very hot under the left upper side. Th esmall ligt at front is flashing as if its constantly operating??
I don't understand, I thought we were dealing with a sound problem?
Yes but my computer is on. it seems to be 'doing some activity'
ok, well, I can help you look into that as well but I am not certain it has anything to do with the sound
At this point is it possible to get into the playback devices, highlight the speakers/headphones device, and then click on configure?
No! sorry! I was just giving you all I know. The sound is the problem, thank you.
I have configured, now what?
have you done. nothing for 10 mins?
So in the configure window, it has the test button
do you hear anything when that is clicked?
if you click on the sound icon in the lower right, not right click, just regular click, and then go to the mixer, do most of the things in there have the volume up and aren't muted
especially system sounds
ok, back in playback devices, is the speakers device just called speakers, or is it "speakers and dual headphones"?
"speakers and dual headphones
if you double click the speakers and dual headphones device
what tabs are available at the top of the window that comes up?
ok, in the advanced tab, what option is selected currently in the drop down menu?
16bit 48000 hz(dvd quality)
ok, and if you click the drop down, does it have that option listed more than once?
ok, if you go to the enhancements tab, is anything enabled?
hard for me to know what you will have in that tab, it will be unique to the driver for your sound card
all boxes are empty with bassmanagement highlighted
ok, lets leave those
i mean boxes NOT ticked
go to the levels tab and just double check to make sure they are all the way up and not muted
check the balance as well and make sure all channels are up
ok1 the pc level was down at 11. I raised it to 100 with the other
go back to playback devices, click configure, and click test again
ok, in that case, at this point I think I would recommend doing a system restore
Are you familiar with System Restore?
So click on the Start button
type in the word: Restore
system restore will appear above
click it, and follow its steps, its pretty simple.
choose the newest restore point that isn't from today.
This won't affect any personal files of yours
and generally won't affect installed programs
That will take 20-30 minutes, let me know if that still doesn't fix it.
It did not fix it
This is a big problem for me. Its 3.20 am . I have to sleep. If u have any bright ideas, perhaps you could write them to me. thanks for your efforts. I need it for tomoro, if possible
Well, In that case I would recommend a Live boot version of linux like Ubuntu. You can download the image file you need from here and it probably doesn't matter a whole lot which option you go with. Once downloaded use this program to burn the disc as an image file (vista cannot do this, don't use the built-in cd writer, it won't work). Once it is burned you want to restart your computer and make sure it is set to boot from the cd/dvd drive first, that will be a setting in the bios menu or possibly a boot time menu option. The computer will boot up to a usable Ubuntu desktop off the CD drive without affecting anything on your hard drive and it should have sound. Ubuntu has working sound drivers for pretty much everything right out of the box. If sound doesn't work in this live environment then it is 99% that there is something wrong with the hardware in the computer because the entire driver structure for Ubuntu is separate from your Windows install.
There are alternative forms of media you can use in place of a cd/dvd. It is possible to do nearly the same process but boot it from a usb flash drive or sd card as long as your computer has the capability of booting from that type of device (check you boot device priority menu in the bios to make sure your computer can boot to whichever device you choose). If you pick a usb thumbdrive you will need a program that can create a live linux image on your flash drive. One such program is unetbootin. There are others, can search for ubuntu usb livecd.
Let me know how it turns out. This will give a big clue which direction we need to take to get this working again.
And don't be too scared of working with Linux. It will feel a little different but its not an unfriendly interface to use and it shouldn't be too difficult to get audio out of it. Internet will be functional as soon as you connect to wifi (or if you are wired it should just work) and it has Firefox.
And once you reboot without the disc in the drive or with the boot priority set to hard drive first, your regular windows installation will boot up without any change.
And don't take the option to install ubuntu, I don't remember right off but it will give you a little menu either to install ubuntu or to use the live version. Might call the live version option something like "try Ubuntu without installing" or something to that effect.
Or, at least, don't install ubuntu for this purpose. If you find it interesting and want to try it out. By all means, check it out. Its pretty cool.
My name is XXXXX XXXXX I will be assisting you today. Please favorite or bookmark this page so you can return here if we get disconnected. Make sure no discs are in the CD drive. The high pitch you are hearing may be a CD/DVD spinning at high speed which can make a considerable amount of noise. See if your PC boots after removing that disc. Your data is stored on the hard disk drive on the system, which, even if the system overheats and burns up or fails, will still retain your data (though you would have to remove the drive and connect it to a different computer to recover the data).
hp pavilion entertainment pc model ev6 1210sa
I understand that the noise is simply the fan and the heat is normal. The problem remains that I have no sound.
Yes. when I downloaded ubuntu and restarted the screen came up black. At that point I did not try anymore because I did not understand what was happening.
''Does the computer function normally aside from no sound''
No thanks! I can't give you control of my computer for professional reasons.
I now have speakers working but not the mike. can you have a go at that. I use the mike for skype and I have done the sound test and checked my skype audio settings. Can you suggest something. I really need to get this going. Many thanks for your patience.
My time zone is GMT (London)