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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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I recently up-graded my AOL Desktop to 9.7 and shortly afterwards

Customer Question

I recently up-graded my AOL Desktop to 9.7 and shortly afterwards changed my Modem to a Netgear 70 Wireless Router. However, since then,. whenever I am working on a non-internet file e.g. on correspondance, spreadsheets etc. my AOL welcome sheet breaks in, asking me to sign on. This can happen every 30 seconds or so, which can be quite infuriating. This will happen even when my wireless router is switched off. As things are
at present I cannot work on my other files and more importantantly my spreadsheets.

Can you please help me, as a matter of urgency. To be of some guidance to you, just before
the up-grade, I may have defaulted over the sign-on page to AOL Internet Explorer but
I don't know how to cancel that, but maybe the 9.7 upgrade has done so automatically.
Submitted: 2 years ago.
Category: Computer
Expert:  Ansh P. replied 2 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Are you on the same computer now?

JACUSTOMER-4e0iz79b- :

Yes I am.

Ansh P. :

Great, can I remotely fix this please?

JACUSTOMER-4e0iz79b- :

Yes I am.

JACUSTOMER-4e0iz79b- :

Yes I am

Ansh P. :

Are you getting my responses?

Ansh P. :

Are you there?

JACUSTOMER-4e0iz79b- :

Please can you remotely fix my aol or whatever

Ansh P. :

yes i can

Ansh P. :

glad to see you back

Ansh P. :

I think my responses were not going to you

JACUSTOMER-4e0iz79b- :

No they were not getting trhrough. I have been sitting by my P.C. waiting too hear fronm you!

Ansh P. :

But now, are you able to see?

JACUSTOMER-4e0iz79b- :

Yes here I am - with baited breath!

Ansh P. :

thanks, let me send you a remote link

JACUSTOMER-4e0iz79b- :

Yes that's fine - whatever a remote link is ....and it does the trick!

Ansh P. :

Yes using that I will connect to your computer and fix it

JACUSTOMER-4e0iz79b- :

Fine by me ....just go ahead.

Ansh P. :

trying?

JACUSTOMER-4e0iz79b- :

Clicked on the address you asked me too, but know response!

Ansh P. :

did it open?

JACUSTOMER-4e0iz79b- :

It asked me to join "a group" for discussion, I think. When I clicked on the relevant box the page just didn't respond.

Ansh P. :

I think, you landed on a wrong page

Ansh P. :

can you open internet explorer on your computer please and get back here

JACUSTOMER-4e0iz79b- :

Yes, I will have to minimise my AOL to open Internet Explorer and I'll get back to you ASAP.

Ansh P. :

sure thanks

Ansh P. :

Done?

JACUSTOMER-4e0iz79b- :

Hello again Ansh, I'm sorry to be a pest; I don't know what happened but everything locked up

Ansh P. :

no problem

Ansh P. :

please open internet explorer

JACUSTOMER-4e0iz79b- :

Ansh, I have AOL.Internet Explorer Tool Bar Page on line now in minimal mode, otherwise I wouldn't be able to send you this message on my AOL Desktop Page. What would you like me to do now. AOL closed my account down before because it was inactive for so long..

Ansh P. :

oh

Ansh P. :

let me give you a remote link

Ansh P. :

type this link in internet explorer and press enter

Ansh P. :

http://tinyurl.com/JAREMOTE442

Ansh P. :

when the page opens, join the session

JACUSTOMER-4e0iz79b- :

http://tinyurl.com/jaremote442

Ansh P. :

yes not here, on internet explorer

JACUSTOMER-4e0iz79b- :

O.k. ...have done as you ask. and up came their inbox!

Ansh P. :

no, you are not doing it correctly

Ansh P. :

you have to type this address on internet explorer's address bar

Ansh P. :

where you type name of websites to get in

JACUSTOMER-4e0iz79b- :

Right I am now on the Norton Search Page. What do I do now?

Ansh P. :

you must be typing that link in the wrong field

JACUSTOMER-4e0iz79b- :

Ansh, Everytime I enter the http://tiniuri/JAREMOTE442 in either the Welcome Page or the Toolbar of Internet Explorer, the AOL Welcome Page cuts back in..The field you refer to I presume you mean the box right atr the top of the screen. You will gather by now I do not do a lot of browsing you see. Most of my work is working on financial spreadsheets.

Ansh P. :

I will tell you where to type this

Ansh P. :

Let me give you a screenshot

JACUSTOMER-4e0iz79b- :

Yes please!

Ansh P. :

Full Size Image

Ansh P. :

Inside red circle

Ansh P. :

I am still waiting

JACUSTOMER-4e0iz79b- :

Ansh, I'm sorry to appear so slow in getting back to you all the time. My AOL Desktop went off -line again just now, maybe it's a fluctuation in the radio signal, but it happened whilst I was working on AOL Internet Eplorer, which I don't use very often. Thankyou for the screenshot and the box I am using for your http adfdress appears to be at the very top of my screen, like yours,

Ansh P. :

yes right

JACUSTOMER-4e0iz79b- :

However, maybe we should both call it a day and get some beauty sleep right now. You deserve a gold medal for patience with me and I do appreciate that so much. Perhaps I could get back to you, say next Monday afternoon and we could pick up where we left off. As i'm a pensioner my time is my own, more or less but yours is much more important..

JACUSTOMER-4e0iz79b- :

So have a nice week-end, what's left of it......and again, many thanks.

Ansh P. :

You're most welcome. I will be waiting for your reply on Monday

Ansh P. :

Thank you and bye for now

JACUSTOMER-4e0iz79b- :

Ansh, Hello again and I do hope you were able to have a e restful Sunday after your exasperating Saturday trying toi sort out the problems with my P.C. Well, yesterday I gave my hard drive a spring clean using my Systym Mechanics programme and got rid of a lot of clutter and goodness knows how many viruses etc. The good news is I find I can now work on my spreadsheets, and possibly other non-AOL Files without interuption from my I.S.P. providing I switch on my WI-FI radio router first, and then keep it on whilst I'm working away. I wonder if the problem of AOL breaking in all the time has been because the internet service has been seaching by default for my radio signal when the router was not switched on. Anyway, I have been working on a spreadsheet today with my router not switchede on and with constant interuptions by AOL and when I switched my router on, the interuptions ceased. So that's good news isn't it .......it would appear that all I have to do is remember to switch on my router when I boot-up my P.C.

Ansh P. :

That's great news.

Ansh P. :

I am really happy and hope you too had a nice weekend. Thank you and if you like, you can rate me for the help.

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