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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I ca not recharge my Kindle. I am also thinking of getting

Customer Question

I ca not recharge my Kindle. I am also thinking of getting a new Kindle but can I transfer books I have not read from one to the other. Jean XXXXXX

Submitted: 2 years ago.
Category: Computer
Expert:  Freddy M. replied 2 years ago.
.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
I will answer the easier of the two questions first and then we will troubleshoot the other.

If you get a new Kindle you can transfer everything you bought to it.
The books are stored on your Amazon account, so even if you lost this Kindle you can download your books again onto a new one.
If you have any questions about this just let me know.

Now we will need to troubleshoot the charging issue to see what is happening.
What happens exactly when you try to charge it?
.
Customer: replied 2 years ago.

nothing happens

Expert:  Freddy M. replied 2 years ago.
.
Have you tried a different charging cable?
Have you tried charging with a different outlet?
Does the light on the kindle come on when the charger is connected?
Does the port on the Kindle you connect the charger to feel loose at all?
.
Customer: replied 2 years ago.

I have tried charging with a different outlet, the light on the knidle does not come on, the port on the kindle does not feel loose at all

Expert:  Freddy M. replied 2 years ago.
.
.
Have you tried a different charging cable?
.
Customer: replied 2 years ago.

no not yet

Expert:  Freddy M. replied 2 years ago.
.
Ok please try a different cable, it uses the same cable as an android phone.
So if you do not have another ask a friend or neighbour as they may.

See if the light turns on when you plug it into a different cable.
I would also suggest pushing in a little on the port with the cable if the light does not come on, see if the light comes on at all when you do that as well.
Let me know what you find when you can.
.

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    Computer Support Specialist

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    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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