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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 170
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Can I just download photos to PC using Picasa, and cancel out

Customer Question

Can I just download photos to PC using Picasa, and cancel out Photofun all together
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Alan! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Yes. Have you tried to uninstall/remove Photofun?

Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=d4ce0de9-5a1e-4ae2-ae6e-07f7a8394803

Thank you,

Expert:  Viet - Computer Tech replied 3 years ago.
Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/n3a7hk4

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

graphic
, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you
Customer: replied 3 years ago.
Relist: Other.
Unable to join chat session
Expert:  Viet - Computer Tech replied 3 years ago.
I'm sorry. Did you see my last reply:

Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/n3a7hk4

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

graphic
, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed.

Please reply below as needed (don't relist.) Thank you
Expert:  Michelle replied 3 years ago.
Hi i see you have relisted your question do you want me to help you fix the problem using remote access.
Expert:  Viet - Computer Tech replied 3 years ago.

If it still does not connect/join, can you please go to Start -> Control Panel -> Programs -> Programs and Features (or Add/remove programs), and uninstall /remove the Photofun program

 

, then connect the camera to the computer, and turn it on, then use the Import option in the Picasa program.

 

https://support.google.com/picasa/answer/16211?hl=en

 

Please let me know. Thank you,