Hello Alan! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Yes. Have you tried to uninstall/remove Photofun? Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://22.214.171.124:8040/?Session=d4ce0de9-5a1e-4ae2-ae6e-07f7a8394803Thank you,
If it still does not connect/join, can you please go to Start -> Control Panel -> Programs -> Programs and Features (or Add/remove programs), and uninstall /remove the Photofun program
, then connect the camera to the computer, and turn it on, then use the Import option in the Picasa program.
Please let me know. Thank you,