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Daniel B.
Daniel B., Consultant
Category: Computer
Satisfied Customers: 275
Experience:  CCNA , MCSA ,MCP
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I have a kindle Fire that I bought some six months ago and

Customer Question

I have a kindle Fire that I bought some six months ago and used it once when I went away. Am going away again and find that I cannot switch it on. I bought a new charger and cable but it still doesn't switch on. I have now bought a simple Kindle to take away with me so there is no urgency to get the Fire sorted but I would like your advice please. Helen XXXXX

Submitted: 2 years ago.
Category: Computer
Expert:  Daniel B. replied 2 years ago.

My name is XXXXX XXXXX I am here to assist you, inorder to resolve your problem please follow these instructions;

First, unplug the Kindle Fire. Next, press and hold the power button for 20 seconds and then release it. Then, press the power button for 2 seconds and release it. Your Kindle Fire should now turn on with no problems. If you have the device plugged in, or hold the button more than 20 seconds, it will not restart properly.

Customer: replied 2 years ago.

Have held button for 30 seconds then 2 but still nothing.

Expert:  Daniel B. replied 2 years ago.
Hi,

Does the light come on at any stage ?

Have you tried connecting it to your computer ?
Customer: replied 2 years ago.

No light and have not tried connecting it to computer but will do now.

Expert:  Daniel B. replied 2 years ago.
Ok,

This is the guide for the restart procedure, may be worth trying it again using this :

http://www.amazon.com/gp/help/customer/display.html/?nodeId=200829000

If it still doesnt work then you will need to contact Amazon customer services as there is nothing else that can be done:

http://www.amazon.com/contact-us

You can also give them a call at:

U.S. and Canada: 1-866-216-1072
Kindle Support: 1-866-321-8851
International: 1-206-266-2992

Or, they will call you back if that facility is enabled for your country. You leave your info at: https://www.amazon.com/gp/help/contact-us/kindle-help.html?ie=UTF8 - you must leave your landline phone number if you live outside the U.S.A., Australia or New Zealand. This works really well.

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