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Ask Ansh P. Your Own Question
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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My BTinternet.com email address has stopped receiving or sending

Customer Question

My BTinternet.com email address has stopped receiving or sending - asks for my username & password XXXXX these have not changed. Internet connection fine, gmail address working.
Submitted: 3 years ago.
Category: Computer
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Are you using Outlook or Windows Live Mail to access mails?

JACUSTOMER-xp5y0g4t- :

Windows live mail

Ansh P. :

Would you like me to take a look remotely?

JACUSTOMER-xp5y0g4t- :

please

Ansh P. :

please reply here if you cant get connected

JACUSTOMER-xp5y0g4t- :

can't get connected

Ansh P. :

Press Ctrl + J, it will open downloads window, double click on Elsinore there

Ansh P. :

are you there?

JACUSTOMER-xp5y0g4t- :

yes - Elsinore did not happen

Ansh P. :

Are you using chrome?