Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Are you using Outlook or Windows Live Mail to access mails?
Windows live mail
Would you like me to take a look remotely?
please reply here if you cant get connected
click on this link to join: http://126.96.36.199:8040/?Session=f39b72d2-fc95-4971-bc77-6cc537713367
can't get connected
Press Ctrl + J, it will open downloads window, double click on Elsinore there
are you there?
yes - Elsinore did not happen
Are you using chrome?