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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My adobe reader is x1 version just loader on a sony vaio. when

Customer Question

My adobe reader is x1 version just loader on a sony vaio. when I receive an email with a PDF fle attached I can only open the attachment with the cursor on PDF and it opens as a Preview when Preview link is clicked. Then if I want to print what I see as the opened PDF, my printer will only print the email not the attached PDF that I want printed. How do I sort this please?
Submitted: 3 years ago.
Category: Computer
Expert:  Freddy M. replied 3 years ago.
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Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
What are you clicking to print the opened PDF?
What version of windows or mac are you using?
What email service are you using?
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Customer: replied 3 years ago.

Windows 7

Expert:  Freddy M. replied 3 years ago.
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What are you clicking to print the opened PDF?
What email service are you using?
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Customer: replied 3 years ago.

I am clicking the attachment in the bracketed PDF section. M.Explorer

Expert:  Freddy M. replied 3 years ago.
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Explorer sounds like your internet browser, what email service are you using?
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Customer: replied 3 years ago.

Whats delivered by talk talk. The same email and attachment can be opened by colleagues so its not what is sent that's wrong, it deinatelyf is a setting on my computer somewhere

Expert:  Freddy M. replied 3 years ago.
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I needed to know in order to know what type of format your email layout is in.
I never said anything about the file being an issue, open the pdf and hold down ctrl.
While holding down ctrl press P and then click on print, does it print?
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Customer: replied 3 years ago.

Ctrl + p prints the email to which the opened pdf is attached yet The instruction I give is meant for the opened PDF

Expert:  Freddy M. replied 3 years ago.
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Is the PDF opening in reader or something else when it opens?
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Customer: replied 3 years ago.

I think its opening in IE rather than A Reader but I don't know how to tell

Expert:  Freddy M. replied 3 years ago.
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Instead of opening it in the email save it to your computer and then open it.
Once you have saved it, it would be forced to open in reader instead of IE.
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