How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 16050
Experience:  Expert for over 10 years
50836188
Type Your Computer Question Here...
Josh is online now

My SONY Fit 15 SVF1521 P2EB RUNS WINDOWS 8 - can I up-grade

Customer Question

My SONY Fit 15 SVF1521 P2EB RUNS WINDOWS 8 - can I up-grade it to run windows 8.1 ?
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

Jerry Hannell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

JACUSTOMER-xm4qk834- : Here now awaiting your thoughts
Jerry Hannell :

hi,

Jerry Hannell :

I checked the make and model, YES, you will be able to upgrade your sony to windows 8.1

Jerry Hannell :

there will be new features, like the start button.

Jerry Hannell :

you will not need to update your drivers

Jerry Hannell :

everything will work after the upgrade

JACUSTOMER-xm4qk834- : I have tried the windows store and upgrade does not appear to work
Jerry Hannell :

are you getting any error messages?

Jerry Hannell :

what happens? why are you unable to upgrade?

JACUSTOMER-xm4qk834- : Not error messages - but it is not downloading - rather says check compatibility / up-date windows etc
Jerry Hannell :

can you go to

Jerry Hannell :

and press install 8.1

JACUSTOMER-xm4qk834- : The upgrade is advertised - but when I try to run it it nothing happens
Jerry Hannell :

Let me opt out and redirect this question to other experts for remote assistance.
If no expert opts in back, we can continue.
Best regards.

Expert:  Josh replied 2 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

Let's check to make sure there are not updates waiting for you to be installed..

  1. Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Windows Update.

  2. Tap or click Check for updates now, and then wait while Windows looks for the latest updates for your PC. If you don't have automatic installation of important updates turned on, you might need to tap or click Turn on recommended settings before you can check for updates.

If there are updates that need to be downloaded/installed, please do that before trying to upgrade to 8.1

 

Let me know how it goes

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.