Hello there, Thanks for using Justanswer. I am Nimman and I will be assisting you.
Are you able to login to Windows ?
what do you meanby logging into windows
the keys that I am not able to use are (r,v,n spacebar and comma)
Sorry for the late reply.
Can you see your desktop ?
yes its black in background and programme i can see on the right
Can you see start button ?
The problem with keys might be the hardware problem. You have to repair it . But if you want to enter your CD key now, you can try on screen keyboard.
whats a cd key
The original product key .
unable to due to some of the keys not working
You can use the On screen keyboard.
how do you do on screen key
Click Start button , clicking All Programs, clicking Accessories, clicking Ease of Access, and then clicking On-Screen Keyboard.
Use the mouse to click each button on that screen keyboard.
Or do you have a USB keyboard ?
You are welcome.
You can also use a USB keyboard if you want to.
If you have any trouble please let me know.
If you are satisfied , Please rate the answer.
trying it now thanks
Take your time.
Got the keyboard ?
just decyphining the product code going to enter it now thanks
Ok. Let me know the result.
Tried entering ?
Let me know if you need any help. Rate the answer if it helped.
it hasn't fixed problem
Whats the problem now ?
the same thing
Invalid product key ?
Or keyboard not working ?
no valid key keyboard not working
We cannot fix the keyboard . For that you have to go a repair shop. It is a hardware problem.
If its showing invalid key. The key you entering is not correct.