If you have forgotten your Windows password, there are several ways to retrieve or reset it:
If you have tried these suggestions and still cannot sign in, you will need to reinstall Windows.
Use the following steps to reset Windows 8:
I have done what you have suggested but I now need a USB Flash Drive. I don't know what this is and can this be obtained from a computer shop and would this then allow me to change my password? or set a password?
Randy, thank you for your help so far but I still cannot access my computer. Apparently I need a USB Flash Drive. Also, please confirm that I will not be billed extra to what I have already paid at this visit.