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Jason Jones
Jason Jones, Computer Expert
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Experience:  Over 10 years of professional experience.
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My e-mail details are being rejected - why?

Customer Question

My e-mail details are being rejected - why?
Submitted: 3 years ago.
Category: Computer
Expert:  Jason Jones replied 3 years ago.


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?




Customer: replied 3 years ago.


btinternet.com

Expert:  Jason Jones replied 3 years ago.

Thank you for the update.

Often times, this happens if your account was compromised or if BtInternet thinks that your account was hacked into. They will disable your account until you reset the password.

Please, click the following link and follow the instructions on that page: https://www.bt.com/managepassword/merged_consumer_journey/forgottenpasswordnavPC.do?decorator=merged_consumer_journey

Once you do all of that, your account will be available again.


I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

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