How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5571
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

mini hp notebook refusing correct password

Customer Question

mini hp notebook refusing correct password
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Michelle :

what password XXXXX XXXXX rejecting is it the windows login password XXXXX the power on bios password.

JACUSTOMER-ve03zysq- :

login password

Michelle :

windows?

Michelle :

did you check the caps lock before entering the password.

JACUSTOMER-ve03zysq- :

sorry, don't need the question answering now, my nephew is going to sort it. thanks anyway.

Michelle :

i have given you the answer.

Michelle :

your caps lock is on that is why its not accepting

JACUSTOMER-ve03zysq- :

caps lock is not on I can assure you

Michelle :

no problem thanks for using our service.