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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 164
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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trying to view my online account.wont exceptmy e-mail acc

Customer Question

trying to view my online account.won't exceptmy e-mail acc no, or my bt acc no please help
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

JACUSTOMER-j1xipiuj- :

Hi I'm jean, i cant access my online acc. tried everything.

XXXXX XXXXXnell :

Hi, Jean, we can go step by step and fix it

XXXXX XXXXXnell :

are you unable to Access your bt account?

JACUSTOMER-j1xipiuj- :

the acc no i've got is gb09349553

JACUSTOMER-j1xipiuj- :

what does that mean

XXXXX XXXXXnell :

i am checking

XXXXX XXXXXnell :

do you remember your old password XXXXX any password XXXXX have used in the past ?

JACUSTOMER-j1xipiuj- :

thought the password XXXXX my e-mail acc no.

XXXXX XXXXXnell :

what is your bt email? (please replace @ with AT when typing your email here)

JACUSTOMER-j1xipiuj- :

the e-mail i alway's use is hotmail.

XXXXX XXXXXnell :

you also have a bt email. do you know your bt email?

JACUSTOMER-j1xipiuj- :

jeanfreakat btinternet.com

XXXXX XXXXXnell :

i am checking

XXXXX XXXXXnell :

sorry, it seems it is not listed in bt

XXXXX XXXXXnell :

do you know your bt telephone number?

JACUSTOMER-j1xipiuj- :

01258488636

XXXXX XXXXXnell :

is your Hotmail linked to your bt account?

XXXXX XXXXXnell :

what is your Hotmail address? (please replace @ with at when typing your Hotmail here)

JACUSTOMER-j1xipiuj- :

yes i suppose so,we pay phone and broadbandwith bt

XXXXX XXXXXnell :

what is your Hotmail address? (please replace @ with at when typing your Hotmail here)


JACUSTOMER-j1xipiuj- :

jeanfreak2008athotmail.co.uk

XXXXX XXXXXnell :

i am checking

JACUSTOMER-j1xipiuj- :

have you gone to lunch

XXXXX XXXXXnell :

i am still checking

JACUSTOMER-j1xipiuj- :

this is rediculous i will have to change to sky.

XXXXX XXXXXnell :

by the way, are you trying to Access your BT account, or, Bt yahoo email?

JACUSTOMER-j1xipiuj- :

checking what

XXXXX XXXXXnell :

i am waiting for the bt tech to check the records

JACUSTOMER-j1xipiuj- :

wish i had never changed from a paper acc. trying to view my bt acc. had this problem last time

XXXXX XXXXXnell :

bt tech asks the username. do you know your bt username?

JACUSTOMER-j1xipiuj- :

thought that was me

XXXXX XXXXXnell :

do you know the answer of your security question?
Your favourite name?

JACUSTOMER-j1xipiuj- :

try jessiecat

XXXXX XXXXXnell :

trying

XXXXX XXXXXnell :

I am sorry. I can see that answer starts with S and ends with H

XXXXX XXXXXnell :

what is your favorite name? S*****H

JACUSTOMER-j1xipiuj- :

i've got no idea

XXXXX XXXXXnell :

bt tech says that, it has 5 letters

XXXXX XXXXXnell :

like this

XXXXX XXXXXnell :

S***H

XXXXX XXXXXnell :

it can be something like sarah

JACUSTOMER-j1xipiuj- :

this is nothing i have set up so i have no idea

JACUSTOMER-j1xipiuj- :

we could be here all day at this rate

XXXXX XXXXXnell :

an email will be sent [email protected]

XXXXX XXXXXnell :

you will get your login details to that email

XXXXX XXXXXnell :

and then you will be able to login to your bt account

JACUSTOMER-j1xipiuj- :

getting really fed up now, did'nt think it would take this long.ok thank's

XXXXX XXXXXnell :

bt tech said that security question was wrong. but you will receive your login info to your Hotmail as soon as possible

XXXXX XXXXXnell :

you are welcome

XXXXX XXXXXnell :

hi again

XXXXX XXXXXnell :

did you receive the login information to your Hotmail?

XXXXX XXXXXnell :

if no, we can send again

JACUSTOMER-j1xipiuj- :

Hi there, my name is XXXXX XXXXX I am trying to help my mum out with this query. I am very confused why she has had to pay £28 to ask a question online - who can i speak to about this as this is crazy and she has had no email and is now very frustrated!!!

XXXXX XXXXXnell :

Let me opt out and redirect this question to other experts for remote assistance.
If no expert opts in back, we can continue.
Best regards.