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Hello sir/madam, I would like to help you, please let me know when you are ready.
Hi I'm jean, i cant access my online acc. tried everything.
Hi, Jean, we can go step by step and fix it
are you unable to Access your bt account?
the acc no i've got is gb09349553
what does that mean
i am checking
do you remember your old password XXXXX any password XXXXX have used in the past ?
thought the password XXXXX my e-mail acc no.
what is your bt email? (please replace @ with AT when typing your email here)
the e-mail i alway's use is hotmail.
you also have a bt email. do you know your bt email?
sorry, it seems it is not listed in bt
do you know your bt telephone number?
is your Hotmail linked to your bt account?
what is your Hotmail address? (please replace @ with at when typing your Hotmail here)
yes i suppose so,we pay phone and broadbandwith bt
have you gone to lunch
i am still checking
this is rediculous i will have to change to sky.
by the way, are you trying to Access your BT account, or, Bt yahoo email?
i am waiting for the bt tech to check the records
wish i had never changed from a paper acc. trying to view my bt acc. had this problem last time
bt tech asks the username. do you know your bt username?
thought that was me
do you know the answer of your security question?Your favourite name?
I am sorry. I can see that answer starts with S and ends with H
what is your favorite name? S*****H
i've got no idea
bt tech says that, it has 5 letters
it can be something like sarah
this is nothing i have set up so i have no idea
we could be here all day at this rate
an email will be sent [email protected]
you will get your login details to that email
and then you will be able to login to your bt account
getting really fed up now, did'nt think it would take this long.ok thank's
bt tech said that security question was wrong. but you will receive your login info to your Hotmail as soon as possible
you are welcome
did you receive the login information to your Hotmail?
if no, we can send again
Hi there, my name is XXXXX XXXXX I am trying to help my mum out with this query. I am very confused why she has had to pay £28 to ask a question online - who can i speak to about this as this is crazy and she has had no email and is now very frustrated!!!
Let me opt out and redirect this question to other experts for remote assistance.If no expert opts in back, we can continue.Best regards.