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Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Do not seem to have a password XXXXX wi fi for my kindle. How

Customer Question

Do not seem to have a password XXXXX wi fi for my kindle. How do I resolve this issue
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

Jerry Hannell :

hello sir/madam

Jerry Hannell :

I would like to help you, please let me know when you are ready.

JACUSTOMER-gywrty4a- :

Hi Jerry,

JACUSTOMER-gywrty4a- :

I am Lorraine.

JACUSTOMER-gywrty4a- :

I have been chatting to someone who says all the information I need is under my router.

JACUSTOMER-gywrty4a- :

Hi Jerry,

JACUSTOMER-gywrty4a- :

ried that. Still nothing. What is HomeScreen? indle have suggested I try this.

Jerry Hannell :

hi again

Jerry Hannell :

do you have a computer, that is connected to internet through the same router?

JACUSTOMER-gywrty4a- :

yes. I have tried the password on the router which still won't connect to wifi.

Jerry Hannell :

we will use a program to retrieve the password from your router

Jerry Hannell :

can you open this

JACUSTOMER-gywrty4a- :

Will give it a go.

Jerry Hannell :

can you download it / run

Jerry Hannell :

we can go step by step

Jerry Hannell :

if something goes wrong please let me know

JACUSTOMER-gywrty4a- :

Won't let me do that either.

Jerry Hannell :

what is the problem exactly

Jerry Hannell :

you get any error messages ?

JACUSTOMER-gywrty4a- :

No. Won't go. Being blocked and web page cancelled each time

Jerry Hannell :

are you trying to download it in your computer?

Jerry Hannell :

or kindle?

JACUSTOMER-gywrty4a- :

No. Web page blocked then cancelled

JACUSTOMER-gywrty4a- :

No. web paged blocked each time I have tried.

JACUSTOMER-gywrty4a- :

Tried both download and run. Each time it was blocked

Jerry Hannell :

when you right click on the link which options do you see ?

JACUSTOMER-gywrty4a- :

Nothing. Just "web page blocked". Have got a message on kindle saying there is a problem with my local network

Jerry Hannell :

can you right click on this link

Jerry Hannell :

what happens?

JACUSTOMER-gywrty4a- :

The version of the file could not be run with my version of Windows 7

Jerry Hannell :

can you try this

JACUSTOMER-gywrty4a- :

It looks like we are at stalemate.

JACUSTOMER-gywrty4a- :

Never mind.

JACUSTOMER-gywrty4a- :

Thanks for trying to help me.

JACUSTOMER-gywrty4a- :

Lorraine

Jerry Hannell :

still having problems?

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