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I would like to help you, please let me know when you are ready.
I am Lorraine.
I have been chatting to someone who says all the information I need is under my router.
ried that. Still nothing. What is HomeScreen? indle have suggested I try this.
do you have a computer, that is connected to internet through the same router?
yes. I have tried the password on the router which still won't connect to wifi.
we will use a program to retrieve the password from your router
can you open this
Will give it a go.
can you download it / run
we can go step by step
if something goes wrong please let me know
Won't let me do that either.
what is the problem exactly
you get any error messages ?
No. Won't go. Being blocked and web page cancelled each time
are you trying to download it in your computer?
No. Web page blocked then cancelled
No. web paged blocked each time I have tried.
Tried both download and run. Each time it was blocked
when you right click on the link which options do you see ?
Nothing. Just "web page blocked". Have got a message on kindle saying there is a problem with my local network
can you right click on this link
The version of the file could not be run with my version of Windows 7
can you try this
It looks like we are at stalemate.
Thanks for trying to help me.
still having problems?