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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 169
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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When my wife tries to log on to her laptop by typing in the

Customer Question

When my wife tries to log on to her laptop by typing in the screen password (which has not been changed) she gets an error message "The User Profile Service service failed the logon. User Profile cannot be loaded." and she is shut out. Can you help, please ?
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

Hello sir, I would like to help you, please let me know when you are ready.

JACUSTOMER-q7ubxvwa- :

Ready

XXXXX XXXXXnell :

hi,

XXXXX XXXXXnell :

do you have another user account ?

XXXXX XXXXXnell :

(other than your wife's account)

JACUSTOMER-q7ubxvwa- :

I think I may have used you before myself, but it would have been with the same email.

XXXXX XXXXXnell :

hi,





8:31 PM



do you have another user account ?






8:31 PM



(other than your wife's account)



JACUSTOMER-q7ubxvwa- :

Are you still going to give me an answer ?

XXXXX XXXXXnell :


hi,




8:31 PM



do you have another user account ?






8:31 PM



(other than your wife's account)



JACUSTOMER-q7ubxvwa- :

I'm not sure what is happening now ?

JACUSTOMER-q7ubxvwa- :

What is going on ? I gather I have paid you for an answer to my problem, but am getting no response.