Hello Patricia! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://188.8.131.52:8040/?Session=19d3869c-fea5-4223-9fc0-c44349cb197b
, or click on the shorter website link below:
After clicking on Join session at the website, make sure sure to download/run/open the ScreenConnect program (it usually shows at the bottom.)
1. Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/mzv45gkPut the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed.
2. When do you see MSN? Is it when you open Google Chrome? etc.?
Edit: Please let me know if you still need help with this. Thank you,