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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have tried what you suggested and cannot find MSN in the

Customer Question

I have tried what you suggested and cannot find MSN in the control unless it is under another name
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Hello Patricia! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=19d3869c-fea5-4223-9fc0-c44349cb197b

 

, or click on the shorter website link below:

 

http://tinyurl.com/mzv45gk


After clicking on Join session at the website, make sure sure to download/run/open the ScreenConnect program (it usually shows at the bottom.)

 

Thank you,

Expert:  Viet - Computer Tech replied 2 years ago.

1. Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/mzv45gk

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

graphic

, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed.

 

2. When do you see MSN? Is it when you open Google Chrome? etc.?

 

Edit: Please let me know if you still need help with this. Thank you,

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