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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31250
Experience:  Over 15 years of consulting to the IT industry
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EVERY TIME I TRY TO ENTER MY ACCOUNT WITH MY PASSWORD XXXXX IS

Customer Question

EVERY TIME I TRY TO ENTER MY ACCOUNT WITH MY PASSWORD XXXXX IS REFUSED GIVEING PASSWORD XXXXX AND ITS NOT AND I NEED TO GET INTO MY EMAILS ERGENTLY PLUS I NEVER RECIEVE A CODE ON MY MOBILE PHONE
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you please tell me for which email service you are having this problem with?

eg: Hotmail, Yahoo, Gmail?

Thank you
Customer: replied 2 years ago.

PROBLEM IS WITH GMAIL IT WAS WORKING FINE BUT NOW NOTHING


CARNT EVEN GET INTO MY ONLINE BANKING SAME PROBLEM PASSWORD INCORRECT AND ITS THE SAME PASSWORD IVE ALWAYS USED

Expert:  Richard replied 2 years ago.
Thanks Stephen

To check, have you ensured the Caps Lock is not on?

If not, open a document program such as word or notepad, and type the password there so you can see it.

Does it appear correctly?

Please let me know

Thank you
Customer: replied 2 years ago.

caplock never been on just wont acept my password over the last couple of days

Expert:  Richard replied 2 years ago.
Thanks

Did you do the second part of my instructions Stephen, to make sure the password is appearing as you type it?

Customer: replied 2 years ago.

yes it is the same as it is typed

Expert:  Richard replied 2 years ago.
Thank you

Can you go to the below address please and follow the steps to perform a Password Recovery.

https://www.google.com/accounts/recovery

this is the process to reset your password to a new password.

Once reset, use this new password to sign into your account.

Let me know the results please

Thank you

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