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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31124
Experience:  Over 15 years of consulting to the IT industry
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I have a lenovo Idea Tab A3000-I cannot connect du to screen

Customer Question

I have a lenovo Idea Tab A3000-I cannot connect du to screen asking me for a password XXXXX as far as I am aware I have not inputed-can you help
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard.

To confirm, the password it is requestinig is when you try to connect to the wireless network correct?

Please let me know

Thank you
Customer: replied 2 years ago.


I am assuming I am connected to my network as the screen on my tablet is asking for a password

Expert:  Richard replied 2 years ago.
Thank you Heather.

Can you turn off the Tablet.

Then power off your wifi router and wait 3 minutes.

Power on the wifi router and then turn on the Tablet.

Then check on the routers label for Wireless Key as this is the password you need to enter.

Enter it in exactly as it is written eg: PASSword is different to passWORD

Let me know the results please

Thank you
Customer: replied 2 years ago.


At the back of my router is gives Network name which I have typed in and also Password which I have also inputed it comes back wrong password

Expert:  Richard replied 2 years ago.
ok, Network Name and password is for a different function.

What else is listed on the Label Heather?

Customer: replied 2 years ago.

numberMAC number


SN number


and a Y2

Expert:  Richard replied 2 years ago.
ok, is this a BT Hub Heather?

Customer: replied 2 years ago.


No - a talktalk

Expert:  Richard replied 2 years ago.
Is your computer currently connected to the wireless?

If so, which version of windows is it running?

Customer: replied 2 years ago.

Windows7

Expert:  Richard replied 2 years ago.
Thank you

We can double check the password for the wireless, but checking it on the windows 7 computer.

Click Start and type in

wireless networks

press enter

Right click on your wireless network and select Properties

Click on Security

Click in the Box Show Characters and you will see your wireless password displayed

Make sure please you are entering it exactly as it is displayed

eg: PASSword is different to passWORD

Let me know if you still have difficulties please
Customer: replied 2 years ago.


I got to the wireless network but there was nothing indicating properties

Expert:  Richard replied 2 years ago.
I can do this for you and it will be best.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 2 years ago.

It would not download the program

Expert:  Richard replied 2 years ago.
What error did you get when you clicked Start Meeting?
Customer: replied 2 years ago.

not downloaded or something to that effect I tried 3 timesI give you permission to go into my computor

Expert:  Richard replied 2 years ago.
I need you to do the steps in order to get access Heather.

Can you click on my link below please

http://tinyurl.com/mrvzkux

And there click download file and run it please.

Customer: replied 2 years ago.


Have tried as directed it says whoops! etc etc it also says use it etc

Expert:  Richard replied 2 years ago.
Can you tell me exactly what says Whoops?

Which internet browser are you using?

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