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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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i have lost my wifi there is a padlock

Customer Question

i have lost my wifi there is a padlock
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me on what device you are trying to connect to wifi on please?

Thank you
Customer: replied 3 years ago.

my kindle

Expert:  Richard replied 3 years ago.
Thanks Helen

Can you hold the power button on the Kindle to off for 35 seconds, then release.

Then turn on the Kindle and try to connect to your wifi network.

Let me know the results please

Thank you

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