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ITSib
ITSib, Computer Software Engineer
Category: Computer
Satisfied Customers: 12
Experience:  Hi ,I am Currently working as a Senior Software Engineer in a Indian MNC .
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My samsung notebook np350v5c cant boot past the bios,and on

Customer Question

My samsung notebook np350v5c can't boot past the bios,and on the bios screen there is no device found in either data port.please help!!
Submitted: 2 years ago.
Category: Computer
Expert:  ITSib replied 2 years ago.

ITSib :

Hi and welcome to JustAnswer,Largest Online Q&A Company. My name is Siba and I will be assisting you today.

ITSib :

On BIOS screen Hard drive is detected ?

JACUSTOMER-qx3w2xsw- :

No nothing is detected

ITSib :

can you tell me what exactly you can see there on BIOS

ITSib :

?

JACUSTOMER-qx3w2xsw- :

It says the usual jargon,but both sata ports it says are not installed.

ITSib :

ok I See You hard drive seems faulty and needs replacement .At least one SATA port should display the hard drive

JACUSTOMER-qx3w2xsw- :

Is there any way you can do a system reboot?

ITSib :

System reboot or factory restore ?

JACUSTOMER-qx3w2xsw- :

System reboot

ITSib :

You can Remove the battery and AC Adapter

ITSib :

then connect only AC Adapter and press the power Button

JACUSTOMER-qx3w2xsw- :

Still the same

ITSib :

Ok Then the SATA port or the Hard drive itself faulty .

Goto the below video and remove the hard drive and reinsert firmly.

http://www.youtube.com/watch?v=9z36kAifD5o

ITSib :

Then reboot again

ITSib :

if it loads OK then the connection is loose else the hard drive needs replacement

ITSib :

There are 9 cross-head screws to remove and two of them are behind the rear feet. Lift them away from the sticking pads with a screwdriver. Prise the casing apart by running your thumbnail between the two parts and levering it apart from front to back. The rear part is a little more difficult to prise apart.



There are no wires or springs to worry about. The bottom part of the casing comes away to reveal averything. A 47Wh battery. Intel WiFi/BT card (Single antenna WiFi), the memory (accessible through a port on the casing so you don’t need to take it apart to upgrade the RAM) and the all-important SATA hard drive.

The hard drive sits in a casing. remove three screws around the casing and carefully (the SATA connector isn’t fixed to the case so hold on to it with a finger)remove the hard drive in its case. Remove the HDD from the case.

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