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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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we have a BT home hub 4 aND HAVE JUST BOUGHT A NEW COMPUTER.

Customer Question

we have a BT home hub 4 aND HAVE JUST BOUGHT A NEW COMPUTER. WHEN I TRY AND JOIN THE NETWORK WITH THE NEW COMPUTER IT ASKS FOR A wpa2 PASSOWRD. NEITHER THE ADMIN PASSWORD XXXXX THE WIRELESS KEY NUMBER - WHAT DO I USE? THANKS
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready

JACUSTOMER-j1b20y3d- :

i am ready

XXXXX XXXXXnell :

we can use a program to find the password

XXXXX XXXXXnell :

do you have a computer, that is connected to the internet through the same hub?

JACUSTOMER-j1b20y3d- :

yes the one i am on

XXXXX XXXXXnell :

ok, if you run the finder program , it will give you the password

XXXXX XXXXXnell :

are you using Windows 7?

JACUSTOMER-j1b20y3d- :

not sure as old computer and if i come out of here presumably i will loose the contact. where do i find the finder programme?

XXXXX XXXXXnell :

can you open the zip file, and there you will see 4 files

XXXXX XXXXXnell :

just run wireless key finder

XXXXX XXXXXnell :

wireless key view

XXXXX XXXXXnell :

and it will Show you the password XXXXX KEYASCII section

JACUSTOMER-j1b20y3d- :

when i went on the zip file it only showed me a file saying Readme, and wireless key with a ? and then a separate wireless key.

XXXXX XXXXXnell :

correct

XXXXX XXXXXnell :

can you run wireless key

JACUSTOMER-j1b20y3d- :

will do

XXXXX XXXXXnell :

waiting

XXXXX XXXXXnell :

run : WirelessKeyView

XXXXX XXXXXnell :

you will see two of them

XXXXX XXXXXnell :

one of them will Show you the password

JACUSTOMER-j1b20y3d- :

how many figures and numbers should it have? there was nothing under the Key (ASCII) drop down but a huge number is XXXXX (Hex).

XXXXX XXXXXnell :

what is it? can you copy and paste it here

JACUSTOMER-j1b20y3d- :

will try to.

JACUSTOMER-j1b20y3d- :

couldnt do it but it starts a231b991a87 and goes on. the only other numbers on there were under Adaptor guid

XXXXX XXXXXnell :

can you close the program and open it again

XXXXX XXXXXnell :

let's see if you can see it now

JACUSTOMER-j1b20y3d- :

sorry it is still th e same nothing has altered

XXXXX XXXXXnell :

can you right click on wirelesskeyview file, do you see "run as administrator" ?

JACUSTOMER-j1b20y3d- :

no it is not on there when right click

XXXXX XXXXXnell :

Let me opt out and redirect this question to other experts for remote assistance.
If no expert opts in back, we can continue.
Best regards.

JACUSTOMER-j1b20y3d- :

thanks for trying

Expert:  Byron replied 2 years ago.

Hi. My name is XXXXX XXXXX I'm happy to assist. Are you using the case sensitive wireless key on the label on the bottom of the hub

graphic

when prompted for a password XXXXX your new computer?

Customer: replied 2 years ago.


yes

Expert:  Byron replied 2 years ago.

Thanks. This is what should be used. After entering the key on your machine and connecting what then happens on your screen? The status should then show as CONNECTED.

Expert:  Byron replied 2 years ago.

Hi. Were you able to get the new PC connected?

Please let me know if there are still issues.

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