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I would like to help you, please let me know when you are ready
i am ready
we can use a program to find the password
do you have a computer, that is connected to the internet through the same hub?
yes the one i am on
ok, if you run the finder program , it will give you the password
are you using Windows 7?
not sure as old computer and if i come out of here presumably i will loose the contact. where do i find the finder programme?
can you open the zip file, and there you will see 4 files
just run wireless key finder
wireless key view
and it will Show you the password XXXXX KEYASCII section
when i went on the zip file it only showed me a file saying Readme, and wireless key with a ? and then a separate wireless key.
can you run wireless key
run : WirelessKeyView
you will see two of them
one of them will Show you the password
how many figures and numbers should it have? there was nothing under the Key (ASCII) drop down but a huge number is XXXXX (Hex).
what is it? can you copy and paste it here
will try to.
couldnt do it but it starts a231b991a87 and goes on. the only other numbers on there were under Adaptor guid
can you close the program and open it again
let's see if you can see it now
sorry it is still th e same nothing has altered
can you right click on wirelesskeyview file, do you see "run as administrator" ?
no it is not on there when right click
Let me opt out and redirect this question to other experts for remote assistance.If no expert opts in back, we can continue.Best regards.
thanks for trying
Hi. My name is XXXXX XXXXX I'm happy to assist. Are you using the case sensitive wireless key on the label on the bottom of the hub
when prompted for a password XXXXX your new computer?
Thanks. This is what should be used. After entering the key on your machine and connecting what then happens on your screen? The status should then show as CONNECTED.
Hi. Were you able to get the new PC connected?
Please let me know if there are still issues.