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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
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Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Using windows 7 ultimate: before it can login it dispays alt

Customer Question

Using windows 7 ultimate: before it can login it dispays alt ctrl delete and asks for username and password! I have no idea of either
Submitted: 2 years ago.
Category: Computer
Expert:  ITSib replied 2 years ago.

ITSib :

Hi and welcome to JustAnswer,Largest Online Q&A Company. My name is XXXXX XXXXX I will be assisting you today.

ITSib :

Did you have set any login Password ?

JACUSTOMER-7vjdieys- :

no

JACUSTOMER-7vjdieys- :

I have a feeling something was changed re-alt ctrl delete

ITSib :

are you getting above screen before login ?

JACUSTOMER-7vjdieys- :

exactly that yes

ITSib :

ok In that screen if you press CTRL + ALT + DELETE on keyboard

ITSib :

login window is coimng

ITSib :

?

JACUSTOMER-7vjdieys- :

but as I don't know of any username OR password XXXXX won't let me in

ITSib :

Okay I See

JACUSTOMER-7vjdieys- :

I've tried every username and password XXXXX ever had BUT nothing

ITSib :

Reboot the computer again and press F8 multiple time so that advanced boot menu will come

JACUSTOMER-7vjdieys- :

ok please wait

ITSib :

then select SAFE mode and enter

JACUSTOMER-7vjdieys- :

it still askes for username and password

JACUSTOMER-7vjdieys- :

same as before

ITSib :

have you selected SAFE mode ?

JACUSTOMER-7vjdieys- :

I did yes

JACUSTOMER-7vjdieys- :

it won't let me in

ITSib :

okay

JACUSTOMER-7vjdieys- :

I tried this earlier today and it did not work

ITSib :

okay then you need to either reinstall windows 7 or reset the password XXXXX another bootable disk

JACUSTOMER-7vjdieys- :

if you're wondering\?I'm on my laptop right now |Not the pc

ITSib :

Ok

JACUSTOMER-7vjdieys- :

to reset a password XXXXX needs to know the old one! right\/

ITSib :

No

ITSib :

With windows 7 Disk

ITSib :

in repair console you can reset password

JACUSTOMER-7vjdieys- :

I don't have one

ITSib :

Ok I see

JACUSTOMER-7vjdieys- :

any other options?

ITSib :

then you need to prepare a DVD with Ubantu OS and boot the computer with that disk then you can reset the password

ITSib :

Click the above link and there you can download the disk image and burn to a DVD

JACUSTOMER-7vjdieys- :

and the bios needs to be set as cd firt in line?

JACUSTOMER-7vjdieys- :

first*

ITSib :

Yes

ITSib :

First boot device should be CD drive

ITSib :

in BIOS

JACUSTOMER-7vjdieys- :

that website? what do I do there?

ITSib :

There you need to download the image file and burn to a DVD

ITSib :

there are otal 13 steps to reset the password

ITSib :

in that website

ITSib :

Little lengthy process though

JACUSTOMER-7vjdieys- :

I have to download a file?

ITSib :

yes

ITSib :

on the computer from where you are chatting

JACUSTOMER-7vjdieys- :

rundll.32.exe?

ITSib :

what is that

ITSib :

?

JACUSTOMER-7vjdieys- :

the file |I see on that website

ITSib :

Please click the above link

ITSib :

it is the link which is having 13 steps to reset password

JACUSTOMER-7vjdieys- :

is there a file there I have to download?

JACUSTOMER-7vjdieys- :

emebering I am NOT on my pc

JACUSTOMER-7vjdieys- :

I'm on my laptop

ITSib :

yes from that laptop open the link

ITSib :

and there download the file

JACUSTOMER-7vjdieys- :

I am on that website but what file?

ITSib :

what can you see on that website ?

JACUSTOMER-7vjdieys- :

spotmau

ITSib :

Ok I think you are on another site somehow

ITSib :

I will tell which file to download

ITSib :

wait

JACUSTOMER-7vjdieys- :

thanks

JACUSTOMER-7vjdieys- :

do I need bootsite?

JACUSTOMER-7vjdieys- :

bootsuite

ITSib :

click above link one .iso file will be downloaded

ITSib :

It is a 650 MB file

JACUSTOMER-7vjdieys- :

it says it's vista|?

JACUSTOMER-7vjdieys- :

is that correct?

JACUSTOMER-7vjdieys- :

it's downloading now

ITSib :

after the file download complete .

download a free iso burner and install from below location

http://www.softsea.com/download/Free-ISO-Burner.html

ITSib :

Yes that is the file

ITSib :

Using free iso burner to burn the downloaded .iso image to a CD / DVD

ITSib :

then put the disk onto the problematic computer having windows 7

ITSib :

When Ophcrack starts, it gathers information about all the Windows 7 user accounts, and begins to recover the passwords for each account, automatically. The software can take from a few seconds to a few minutes to guess (crack) the password XXXXX on the number of user accounts and the complexity of the password.

JACUSTOMER-7vjdieys- :

is it true that I could just drop that file to the cd in windows explorer?

JACUSTOMER-7vjdieys- :

and it will burn it

ITSib :

no

ITSib :

use free iso burner to burn the iso file

JACUSTOMER-7vjdieys- :

why?

ITSib :

as I have mentioned above

JACUSTOMER-7vjdieys- :

what's the difference

ITSib :

because it is a image file

ITSib :

not a data file

JACUSTOMER-7vjdieys- :

ic

ITSib :

yes

JACUSTOMER-7vjdieys- :

how to use bearshare?

ITSib :

for what ?

JACUSTOMER-7vjdieys- :

it doesn't look like a copying software

JACUSTOMER-7vjdieys- :

but you want me to use it

ITSib :

Sorry I couldn't understand

JACUSTOMER-7vjdieys- :

ok

ITSib :

why bearshare ?

JACUSTOMER-7vjdieys- :

you want me to use bearshare to copy the file to a cd right|?

JACUSTOMER-7vjdieys- :

that was the file you asked me to download

JACUSTOMER-7vjdieys- :

the copying file

ITSib :

no

JACUSTOMER-7vjdieys- :

?

ITSib :

The software is called free iso burner

JACUSTOMER-7vjdieys- :

oh I wonder why it downloaded bearshare then

ITSib :

I think you clicked on some other link

ITSib :

click the above link again

ITSib :

it will start download free iso burner program

ITSib :

and install it

JACUSTOMER-7vjdieys- :

it's a zip folder yes?

JACUSTOMER-7vjdieys- :

it's zipped right?

ITSib :

it is FreeISOBurner.exe

JACUSTOMER-7vjdieys- :

ok I guees I have to unzip and choose the exe then?

JACUSTOMER-7vjdieys- :

is that correct

ITSib :

what is the file name ?

JACUSTOMER-7vjdieys- :

zipopener set

JACUSTOMER-7vjdieys- :

it's obviously inside?

JACUSTOMER-7vjdieys- :

right|

ITSib :

the burner software is an exe file not a zip

ITSib :

from where you got the zip file

ITSib :

clicking above tinyurl link will download the isoburner.exe file

JACUSTOMER-7vjdieys- :

it says forbidden

JACUSTOMER-7vjdieys- :

at that link

ITSib :

ok

ITSib :

i think your isp blocking the file to be download

ITSib :

Lets don't download the exe file

ITSib :

just download the initial .iso file and double click the iso file so that it will burn onto a Disk

JACUSTOMER-7vjdieys- :

ok sorry for delay I was kicked out!

JACUSTOMER-7vjdieys- :

a trojan I think

JACUSTOMER-7vjdieys- :

ok how do I download the exe?

ITSib :

Lets don't download the exe file





just download the initial .iso file and double click the iso file so that it will burn onto a Disk



JACUSTOMER-7vjdieys- :

ophcrack yes?

ITSib :

yes

JACUSTOMER-7vjdieys- :

I guess mcafee trys to stop some downloads?

JACUSTOMER-7vjdieys- :

my anti virus

ITSib :

ok

ITSib :

download the ophcrack live cd iso file

ITSib :

as i have mentioned initially

JACUSTOMER-7vjdieys- :

and I said! it says forbidden on that link

JACUSTOMER-7vjdieys- :

so how can I download it

ITSib :

the ophcarck .iso file download has not been started yet ?

JACUSTOMER-7vjdieys- :

not yet

JACUSTOMER-7vjdieys- :

still downloading

JACUSTOMER-7vjdieys- :

90%

ITSib :

ok let it finish

JACUSTOMER-7vjdieys- :

ok |:)

ITSib :

ok

ITSib :

the downloading file is a .iso file ...right ?

JACUSTOMER-7vjdieys- :

should I open it now? ophcrack vista

JACUSTOMER-7vjdieys- :

is what's downloaded

ITSib :

yes open

JACUSTOMER-7vjdieys- :

it wants to know what to use?

JACUSTOMER-7vjdieys- :

web or?

ITSib :

close that as you don't have iso burner software installed

JACUSTOMER-7vjdieys- :

it's just cancelled!

ITSib :

goto below website

ITSib :

scroll down that page and download the software

ITSib :

by clicking download link

ITSib :

then install the software and lunch it

JACUSTOMER-7vjdieys- :

it will not let me download it

JACUSTOMER-7vjdieys- :

directs me to othe sites

ITSib :

try to download from above link

JACUSTOMER-7vjdieys- :

installconverter has downloaded! is that the right file

ITSib :

what is that ?

JACUSTOMER-7vjdieys- :

it is what downloaded from the link you gave me

ITSib :

Active@ ISO Burner

JACUSTOMER-7vjdieys- :

that link redirects me to fileconverter which I think is a trojan

ITSib :

OK

JACUSTOMER-7vjdieys- :

at last :)

JACUSTOMER-7vjdieys- :

I now have that file

JACUSTOMER-7vjdieys- :

phew

JACUSTOMER-7vjdieys- :

now what

ITSib :

filename?

JACUSTOMER-7vjdieys- :

isburner setup

ITSib :

ok good

ITSib :

install that software

JACUSTOMER-7vjdieys- :

says I have to reboot|?

ITSib :

yes reboot

JACUSTOMER-7vjdieys- :

can I come back to you after that?

ITSib :

yes save the above link to come back

JACUSTOMER-7vjdieys- :

ok

ITSib :

yes

JACUSTOMER-7vjdieys- :

I am back

ITSib :

ok lunch the burner program

ITSib :

and burn the ophcrack.iso file which you have downloaded initially

JACUSTOMER-7vjdieys- :

doing that now :)

JACUSTOMER-7vjdieys- :

hope it works

JACUSTOMER-7vjdieys- :

as it's not just a password XXXXX also username that is the problem

ITSib :

yes it should help

JACUSTOMER-7vjdieys- :

thank you for coming back :)

ITSib :

:)

JACUSTOMER-7vjdieys- :

I've already set the pc to look at cd first

ITSib :

ok

JACUSTOMER-7vjdieys- :

rebooting the pc now

ITSib :

ok

JACUSTOMER-7vjdieys- :

what now

JACUSTOMER-7vjdieys- :

I have a slitaz screen

JACUSTOMER-7vjdieys- :

input not supporetf

JACUSTOMER-7vjdieys- :

suported

ITSib :

have you burnt the CD successfully ?

JACUSTOMER-7vjdieys- :

yes and I now have a slitaz screen on the pc

JACUSTOMER-7vjdieys- :

and a moving thing saying input not supported

ITSib :

Reboot and in BIOS change first boot device as CD drive and second boot device as hard disk

ITSib :

and restart the computer

JACUSTOMER-7vjdieys- :

already did that

JACUSTOMER-7vjdieys- :

that's why it saw the cd

JACUSTOMER-7vjdieys- :

and see as above

JACUSTOMER-7vjdieys- :

not sure what to do now though?

JACUSTOMER-7vjdieys- :

what to click etc

ITSib :

change back to original setting in BIOS

ITSib :

and restart the computer with the CD

JACUSTOMER-7vjdieys- :

to hard drive first? cd second?

JACUSTOMER-7vjdieys- :

is that correct

ITSib :

Yes but I am wondering as why the CD is not working

ITSib :

Have you burnt the CD with iso burner successfully

JACUSTOMER-7vjdieys- :

well the screen does look diffferent! as before all I had was alt-ctrl delete

JACUSTOMER-7vjdieys- :

yes it's up and run ning

JACUSTOMER-7vjdieys- :

runnin

ITSib :

ok

ITSib :

what is onscreen ?

JACUSTOMER-7vjdieys- :

an orange screen with Slitaz printed

JACUSTOMER-7vjdieys- :

os objectif secuurite

JACUSTOMER-7vjdieys- :

just don't know what to do now

JACUSTOMER-7vjdieys- :

there is an applications button on the taskbar

ITSib :

click the above link and see the video to use the OPH crack Live CD

JACUSTOMER-7vjdieys- :

that has told me nothing

JACUSTOMER-7vjdieys- :

most of it is illegible

JACUSTOMER-7vjdieys- :

YOU tell me what to do

JACUSTOMER-7vjdieys- :

ok

ITSib :

click the above link

ITSib :

there scroll down to Boot From CD /USB portion

JACUSTOMER-7vjdieys- :

and?

JACUSTOMER-7vjdieys- :

come on! you're not really helping

ITSib :

Once the disk is done booting, Ophcrack should start automatically and will begin cracking the passwords for all of the users on your computer.

ITSib :

Select the OPH crack Automatic graphics mode

JACUSTOMER-7vjdieys- :

there has been no show of anything to do with passwords

JACUSTOMER-7vjdieys- :

as yet

ITSib :

it will scan the hard disk for all stored password

ITSib :

it will take time to retrieve password

JACUSTOMER-7vjdieys- :

well it's been booted into slitaz now for some time and nothing has happened

JACUSTOMER-7vjdieys- :

?

JACUSTOMER-7vjdieys- :

should I try reboot AGAIN?

ITSib :

no

JACUSTOMER-7vjdieys- :

ok

ITSib :

in the slitz screen click the crack button to

ITSib :

start

JACUSTOMER-7vjdieys- :

empty empty empty and not found not found is what I see

ITSib :

user account name showing for each ?

JACUSTOMER-7vjdieys- :

ophcrack wants me to load something

JACUSTOMER-7vjdieys- :

but what?

ITSib :

what it is trying to load ?

JACUSTOMER-7vjdieys- :

nought: it wants me to choose

ITSib :

yes tell me what are the options ?

JACUSTOMER-7vjdieys- :

single hash: pwdump: session:encrypted sam

ITSib :

choose encrypted sam

JACUSTOMER-7vjdieys- :

ok and then?

JACUSTOMER-7vjdieys- :

I have desktop: Documents: images: usic

JACUSTOMER-7vjdieys- :

Music*

ITSib :

reboot the computer again and try again to crack

JACUSTOMER-7vjdieys- :

ah ok :(

ITSib :

It should show the user names

JACUSTOMER-7vjdieys- :

there is NO shut down button

ITSib :

Press the power Button

JACUSTOMER-7vjdieys- :

that won't work

JACUSTOMER-7vjdieys- :

sheesh

ITSib :

Press the power button for 4-5 sec to power OFF

ITSib :

then again press to turn ON

JACUSTOMER-7vjdieys- :

ok

ITSib :

then OPH crack will load

JACUSTOMER-7vjdieys- :

and start up using cd as first?

ITSib :

yes

ITSib :

You can find like above window where you can see the user names and password

JACUSTOMER-7vjdieys- :

same

JACUSTOMER-7vjdieys- :

empty empty empty not found not found

ITSib :

Left side is it showing any user name ?

JACUSTOMER-7vjdieys- :

all on desktop is: My Documents: Ophcrack: Help & Doc: Launcher

ITSib :

Remove the CD ..
Again Power off and power ON and change the First Boot device as hard disk and reboot

ITSib :

it will start windows 7

ITSib :

Press CTRL + ALT + Delete to bring login prompt

ITSib :

there type

JACUSTOMER-7vjdieys- :

ok lets try that: please wait

ITSib :

Administrator as user name and password XXXXX as blank

JACUSTOMER-7vjdieys- :

still asking me for a password

ITSib :

ok

ITSib :

I am running out of ideas ...What I will do is open this question to other experts to help you more help from here ..

JACUSTOMER-7vjdieys- :

ic

JACUSTOMER-7vjdieys- :

waiting

Expert:  adamd-mod replied 2 years ago.

Hello,

It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.

I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thanks for your patience,

Adam

Customer: replied 2 years ago.

still here waiting for the next expert

Customer: replied 2 years ago.
Relist: Inaccurate answer.
see the log files
Customer: replied 2 years ago.
Relist: Inaccurate answer.
Customer: replied 2 years ago.
Relist: Inaccurate answer.
Expert:  adamd-mod replied 2 years ago.

Hello,

Thanks for replying.

We will continue to look for a Professional to assist you.

If you decide on a refund, or wish to keep the credit for a future question, then of course we'd honour it.

Thank you for your patience,

Adam

Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. I'm another expert; I will try to help you with this.

What's the model of your computer please?

And do you have the windows 7 disk or recovery/restore disk?

Please let me know. Thank you
Customer: replied 2 years ago.


hello

Customer: replied 2 years ago.


no disks


 

Expert:  Viet - Computer Tech replied 2 years ago.
I'm sorry. Is there a brand/model of the computer, such as Dell, HP, Toshiba, Acer, Asus, etc.?

Thank you

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