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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 39403
Experience:  Over 15 years of consulting to the IT industry
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have been blocked out of my hotmail account have recieved recovery

Customer Question

have been blocked out of my hotmail account have recieved recovery codes but these do not work any ideas thank you chris w
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you try to recover access to your account Chris, by using the below form.

https://account.live.com/acsr?rollrs=04

you will be asked a series of questions, so be as detailed and accurate as possible. If you can supply them with the information they require, you will regain access to the account.

Let me know the results please

Thank you
Customer: replied 3 years ago.


I have tried this method three times no joy, have resent again, this all started when my dear lady left me she was original account holder then i was guest account for hotmail .com.

Expert:  Richard replied 3 years ago.
Thanks Chris

When you complete the form, what is the message you get?

Customer: replied 3 years ago.

when submitted it came up with the usual code will be sent in the next 24 hrs, as said previousley this has happenend before put in code and nil result. I have supplied two previous passwords plus four email addresses recently used thanks.

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.


Hi Richard have logged into log me in pro but no numbers, i apologise i am a Stonemason by trade not really computer saviee Chris

Expert:  Richard replied 3 years ago.
It is okk Chris.

But you need to follow my instructions carefully.

You do not log into it, my instructions don't direct you to do this.

I will repeat the instructions, can you follow them exactly as I list them please

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.


It just comes up with grey screen with various headings, free trial, enterprise, apps, help.

Expert:  Richard replied 3 years ago.
Chris,

Just go to

www.joinme.com

Click on START MEETING

And run the file that is downloaded please.

Then give me the 9 digit code it gives you.

That is all the steps involved.

Let me know if you have any difficulties please