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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35254
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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what is the password XXXXX a np-r519

Customer Question

what is the password XXXXX a np-r519
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Viet - Computer Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet - Computer Tech :

I'm sorry about the issue. Is it windows password? Does it have windows 7 or 8, etc.?

Viet - Computer Tech :

There is a password reset program, but it can be complicated: http://ophcrack.sourceforge.net/

Viet - Computer Tech :

It's easier to reset the computer. Please try the following:

Viet - Computer Tech :

1. Turn off the samsung laptop, then turn it back on, then press the key F4 when the samsung logo appears on the screen.

Viet - Computer Tech :

(make sure to insert a USB drive first, if you have.)

Viet - Computer Tech :

2. Then select the Backup option, and back up your data to the USB drive.

Viet - Computer Tech :

(if possible)

Viet - Computer Tech :

3. Then Select Restore option (if needed, do step 1 again, then select Restore option.)

Viet - Computer Tech :

4. Then select the Basic Restore option, and check.

Viet - Computer Tech :

5. If it does not work, try step 1 again, then Restore, then do Complete restore this time.

Viet - Computer Tech :

Please scroll up / down this web page in order to see all my replies / suggestions. It looks like you are away; when you are available, please type in the box below, then click on the Reply button at the bottom in order to communicate with me.

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