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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 16046
Experience:  Expert for over 10 years
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how can i open a word 8 document when i only have word 7

Customer Question

how can i open a word 8 document when i only have word 7
Submitted: 2 years ago.
Category: Computer
Expert:  Josh replied 2 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

There isn't a 'Word 8' or 'Word 7'

What is the file extension on the document? .DOCX, .DOC, etc

Also, what is the error message that you receive?
Customer: replied 2 years ago.

the document is a docx


 


when i try to open it by pussing the enable edit button it says subscription expired.

Expert:  Josh replied 2 years ago.
Do you get a subscription expired message when you open another word document?
Customer: replied 2 years ago.

no only on docx documents

Expert:  Josh replied 2 years ago.
Martin,

Try this..

Open Word first

Click on File then OPEN

Now select the file; does it open?
Customer: replied 2 years ago.

no that did not work. i am trying to down load it from an email

Expert:  Josh replied 2 years ago.
Okay - That is new information.

Are you using an email program such as Outlook?
Customer: replied 2 years ago.

using aol

Expert:  Josh replied 2 years ago.
You will need to make sure that you SAVE the file and open it from the saved location.

Are you doing that?
Customer: replied 2 years ago.

it does not give an option to save only to open

Expert:  Josh replied 2 years ago.
Are you going to AOL.COM to access your email or using the AOL desktop software?
Customer: replied 2 years ago.

aol.com

Expert:  Josh replied 2 years ago.
Are you using Internet Explorer, Firefox, or Chrome to browse to aol.com?
Customer: replied 2 years ago.

chrome

Expert:  Josh replied 2 years ago.
Chrome should automatically save the attachment when you click on it.

Open Chrome

Press CTRL and J keys together and it will toggle the download list. Double click on the word file and see if it opens from there

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