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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40175
Experience:  Over 15 years of consulting to the IT industry
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i cannot get into my laptop it will not let me sign in saying

Customer Question

i cannot get into my laptop it will not let me sign in saying my user name is wrong
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me the version of windows you are trying to sign into please?

Thank you
Customer: replied 3 years ago.

yahoo

Expert:  Richard replied 3 years ago.
Thank you Gwen

Have you attempted to reset your password via the link below?

https://edit.yahoo.com/forgotroot

What is the issue you encounter when you attempt to do this?

Please let me know

Thank you
Customer: replied 3 years ago.

have tried doing that but tells me user name or password not correct

Expert:  Richard replied 3 years ago.
It wont give that message on my link Gwen, as it is the password reset procedure, so it will not indicate the Password is not correct.

Can you click the link

https://edit.yahoo.com/forgotroot

Then choose "I have a problem with my password" and click Next and complete the process.

Tell me please exactly what happens.