Hello. My name is Michelle and I will be assisting you today.
are you able to login to your hotmail account successfully?
Yes I do login into my account but cannot get into my emails
may i take a look at your screen and fix the problem.
Click the Link above
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know any issues
it has been done succesfully
let me check
please respond to the remote chat
have send a reset password email to microsoft with a new email and we will have to wait for 24 hrs to get the reset email on your new emai.