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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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i cant access my email acc forgotten password XXXXX unable to

Customer Question

i cant access my email acc forgotten password XXXXX unable to change it help/
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hi,



do you remember your password XXXXX access your btinternet email account?


JACUSTOMER-mzn93k8e- :

no

XXXXX XXXXXnell :

is your email



conway1ntATbtinternet.com ?


JACUSTOMER-mzn93k8e- :

email is bt internet .com

XXXXX XXXXXnell :

we can reset your password

XXXXX XXXXXnell :

can you answer these questions?

XXXXX XXXXXnell :

-postcode
-date of birth
-your mother's maiden name

XXXXX XXXXXnell :

if you can answer these questions, we can set a new password

XXXXX XXXXXnell :

so you can use it to access your email

JACUSTOMER-mzn93k8e- :

cf3 5nj 19/01/51 smith

XXXXX XXXXXnell :

by says it is wrong, are you sure this is the correct information linked to your bt email?

JACUSTOMER-mzn93k8e- :

we recently moved house so postal code has changed also i think i gave mothers maiden as mabbs instead of smith

XXXXX XXXXXnell :

what was your old postal code?

XXXXX XXXXXnell :

so we can try it

JACUSTOMER-mzn93k8e- :

cf3 5nj

XXXXX XXXXXnell :

it is still wrong

XXXXX XXXXXnell :

can it be different?