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I would like to help you, please let me know when you are ready
I am ready now, but I could not open your email response, I hads to go back to Just Answer Web Page through Google Chrome.
What happens now?
hi, when you try to open internet explorer, what happens?
are you getting any error messages?
No, just doesn,t open
can you click your start button
do you see : "Run" ?
can you select it, and type this:
and press enter. what happened?
can you start your computer in safe mode (f8)
do you know how?
can you restart your computer and press the f8 key repeatedly
you will see the startup options
can you select safe mode
your computer will start in safe mode
in safe mode, can you try to open internet explorer
when you come back please let me know
i will be here waiting
you are welcome. i will be here waiting
after doing this test, please restart your computer again to start your computer in normal mode
because in safe mode, there will be no internet
Back again!.Did as suggested and it opened in "Safe Mode", but I did not understand how I could open Internet Explorer-it did not appear as an option?
were you able to start your computer in safe mode ?
Yes, no ptoblem
Have you ever heard of "Data Execution Prevention - Microsoft Windows.?Is there a remedy that stops it closing down programmes?
Let me opt out and redirect this question to other experts for remote assistance.If no expert opts in back, we can continue.Best regards.
Thank you for your detailed instructions. Unfortunately I only have partial use of my computer..I have carried out your instructions as far as I am able.I am down at Select Internet Explorer- in the resulting Open dialogue box.......( this just hasn't appeared.)Can I print off your instructions please, so that I can try again?Thank you for trying to help me...I need instructions spelt out like ABC!
When I click Add button and window appears that is titled "Downloads"
Please follow the below steps to disable DEP You can follow the below video for reference