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Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2442
Experience:  4 yrs of Hardware & Software Troubleshoot exp
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Hp Compaq PD dc 5800. Windows XP professional System. 5 days

Customer Question

Hp Compaq PD dc 5800. Windows XP professional System.
5 days ago after installing AVG 2014 I could not access Internet Explorer, therefore My Favourites, Google Uk Facebook etc. - but I can access my Outlook Express emails.
The screen notice says this-
"Data Execution Prevention - Microsoft Windows,
To help protect your computer, Windows has closed this programms.
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

XXXXX XXXXXnell :

hello sir/madam

XXXXX XXXXXnell :

I would like to help you, please let me know when you are ready

JACUSTOMER-299r1pj8- :

I am ready now, but I could not open your email response, I hads to go back to Just Answer Web Page through Google Chrome.

JACUSTOMER-299r1pj8- :

What happens now?

XXXXX XXXXXnell :

hi, when you try to open internet explorer, what happens?

XXXXX XXXXXnell :

are you getting any error messages?

JACUSTOMER-299r1pj8- :

No, just doesn,t open

XXXXX XXXXXnell :

can you click your start button

XXXXX XXXXXnell :

do you see : "Run" ?

JACUSTOMER-299r1pj8- :

Yes

XXXXX XXXXXnell :

can you select it, and type this:

XXXXX XXXXXnell :

iexplore

XXXXX XXXXXnell :

and press enter. what happened?

JACUSTOMER-299r1pj8- :

Nothing!

XXXXX XXXXXnell :

can you start your computer in safe mode (f8)

XXXXX XXXXXnell :

do you know how?

JACUSTOMER-299r1pj8- :

No

XXXXX XXXXXnell :

can you restart your computer and press the f8 key repeatedly

XXXXX XXXXXnell :

you will see the startup options

XXXXX XXXXXnell :

can you select safe mode

XXXXX XXXXXnell :

your computer will start in safe mode

XXXXX XXXXXnell :

in safe mode, can you try to open internet explorer

XXXXX XXXXXnell :

when you come back please let me know

XXXXX XXXXXnell :

i will be here waiting

JACUSTOMER-299r1pj8- :

Thank You

XXXXX XXXXXnell :

you are welcome. i will be here waiting

XXXXX XXXXXnell :

after doing this test, please restart your computer again to start your computer in normal mode

XXXXX XXXXXnell :

because in safe mode, there will be no internet

JACUSTOMER-299r1pj8- :

Back again!.
Did as suggested and it opened in "Safe Mode", but I did not understand how I could open Internet Explorer-
it did not appear as an option?

XXXXX XXXXXnell :

were you able to start your computer in safe mode ?

JACUSTOMER-299r1pj8- :

Yes, no ptoblem

JACUSTOMER-299r1pj8- :

Have you ever heard of "Data Execution Prevention - Microsoft Windows.?
Is there a remedy that stops it closing down programmes?

XXXXX XXXXXnell :

Let me opt out and redirect this question to other experts for remote assistance.
If no expert opts in back, we can continue.
Best regards.

Expert:  Satchi replied 2 years ago.
Hi ,

Welcome to JustAnswer

Click on Start and then Control Panel.

Click on the Performance and Maintenance link.

Note: If you're viewing the Classic View of Control Panel, double-click on the System icon .

Under the or pick a Control Panel icon section, click on the System link.

In the System Properties window, click on the Advanced tab.

Click on the Settings button in the Performance area of the Advanced tab.

Note: This is the first Settings button.

In the Performance Options window that appears, click on the Data Execution Prevention tab.

Note: Only Windows XP users with service pack level 2 or higher will see this tab.

In the Data Execution Prevention tab, choose the Turn on DEP for all programs and services except those I select: radio button.

Click on the Add... button.

Select Internet explorer From Programs

In the resulting Open dialog box, navigate to the C:\Windows directory, or C:/ProgramFiles/Internet DANGEROUS URL REMOVED

Note: You will probably need to scroll through a number of folders before reaching the list of files. IExplorer.exe should be listed as one of the first few files in the alphabetical list.

Click the Open button and then click OK to the resulting Data Execution Prevention warning that pops up.

Back on the Data Execution Prevention tab in the Performance Options window, you should now see Windows Explorer in the list, next to a checked checkbox.

Click OK at the bottom of the Performance Options window.

Click OK when the System Control Panel Applet window appears warning you that your changes require a restart of your computer.

After your computer restarts, test your system to see if disabling Data Execution Prevention for explorer.exe resolved your issue.

If disabling DEP for explorer.exe did not solve your problem, return the DEP settings to normal by repeating the steps above but in Step 7, choose Turn on DEP for essential Windows programs and services only radio button.

Thanks & Regards

Satchi

Satchi
Customer: replied 2 years ago.

Thank you for your detailed instructions. Unfortunately I only have
partial use of my computer..
I have carried out your instructions as far as I am able.
I am down at Select Internet Explorer- in the resulting Open dialogue box..
.....( this just hasn't appeared.)
Can I print off your instructions please, so that I can try again?
Thank you for trying to help me...I need instructions spelt out like ABC!

Expert:  Satchi replied 2 years ago.
Yes you can take print out of this page ..

Could you please let me know what you can find after clicking Add button as in above instruction ?
Customer: replied 2 years ago.

When I click Add button and window appears that is titled "Downloads"

Expert:  Satchi replied 2 years ago.

Test

Expert:  Satchi replied 2 years ago.

Please follow the below steps to disable DEP You can follow the below video for reference

http://www.youtube.com/watch?v=HU_Sv8cOif

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