How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

I stopped bt internet on 22-01-2014 and transferred to sky

Customer Question

I stopped bt internet on 22-01-2014 and transferred to sky now I cannot access any of my emails from then. some of them are photos of my grandchildren I have received a code no. from you 83913
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

Jerry Hannell :

hello sir/madam

Jerry Hannell :

I would like to help you, please let me know when you are ready

JACUSTOMER-3gu4ps15- :

I am ready but slow

Jerry Hannell :

hi, what is the email you are having problems with?

Jerry Hannell :

(please replace @ with AT when typing your email here)

JACUSTOMER-3gu4ps15- :

the emails that were on my OLD btinternet but I am now with sky

Jerry Hannell :

do you remember your old bt email?

Jerry Hannell :

can you type again

Jerry Hannell :

(please replace @ with AT when typing your email here)

JACUSTOMER-3gu4ps15- :

sheila709atbtinternet.com

Jerry Hannell :

do you remember the password you have used to Access your sheila709atbtinternet.com email?

JACUSTOMER-3gu4ps15- :

sheila709ATbtinternet.com

Jerry Hannell :

do you remember its password?

JACUSTOMER-3gu4ps15- :

yes painting45

Jerry Hannell :

we can try to set a new password

Jerry Hannell :

it seems it is not correct

Jerry Hannell :

can you answer these questions?

JACUSTOMER-3gu4ps15- :

I am no longer with bt I want them put on my sky email list

Jerry Hannell :

1) postcode (associated with your bt email)
2) date of birth (associated with your bt email)
3) your mother's maiden name

JACUSTOMER-3gu4ps15- :

ox136jz 25-06-1944 shepherd

Jerry Hannell :

can you go to www.mail2web.com

Jerry Hannell :

when you are there, please let me know

JACUSTOMER-3gu4ps15- :

ok but how do I do this with out coming away from you

Jerry Hannell :

when you click on the link it will open a new window

Jerry Hannell :

you can come back to this page easily

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
 
 
 

Related Computer Questions