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Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2443
Experience:  4 yrs of Hardware & Software Troubleshoot exp
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i forgot my password [email protected]

Customer Question

i forgot my password [email protected]
Submitted: 2 years ago.
Category: Computer
Expert:  Satchi replied 2 years ago.

Satchi :

Hi , Welcome to JustAnswer Thanks & Regards Satchi

Satchi :

Which password you forgot ?

JACUSTOMER-poy5qua4- :

hotmail account for [email protected]

Satchi :

Have you already tried resetting password online ?

JACUSTOMER-poy5qua4- :

yes dont understand it

JACUSTOMER-poy5qua4- :

yes i keep trying with no results

Satchi :

https://account.live.com/ResetPassword.aspx

Have you tried above link ?

JACUSTOMER-poy5qua4- :

not sure

Satchi :

ok click the above link once

Full Size Image

Satchi :

like above you will get a page

Satchi :

Enter your Microsoft account.
Enter the characters you see (the Captcha).

Satchi :

Click the "Next" button.

Full Size Image

Satchi :

Select an option for resetting your password. Choose "Email me a reset link" if you have entered another email when you first created your email.

Satchi :

Click Next.

Full Size Image

Satchi :

Open the email. Or, if the email you used when you first created your current email isn't yours, ask your friend who has this email, to forward the password reset link to you. This password reset link is the same for all users.

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