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Brandon M.
Brandon M., Information Systems Manager
Category: Computer
Satisfied Customers: 6977
Experience:  10+ Years Mac Support as contractor and currently an IT Manager for law firm
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Hi, my i tunes and also IE wont open but Safari will. I get

Customer Question

Hi, my i tunes and also IE wont open but Safari will. I get message MSVCR80.dll is missing. How do I solve this please.
Submitted: 3 years ago.
Category: Computer
Expert:  Brandon M. replied 3 years ago.
Hello, my name is Brandon and I would be happy to help you.

Sounds like you are missing some software. There are files that these programs rely on (specifically MSVCR80.dll) that are in a package called Microsoft Visual C++. You can try reinstalling this package by downloading it here and running the installer:

http://www.microsoft.com/en-us/download/confirmation.aspx?id=3387

If you have a 64-bit based system:
http://www.microsoft.com/en-us/download/confirmation.aspx?id=21254

After you have installed one of these, please restart your computer and attempt to open iTunes again.

If you continue to have problems, we have a remote control system which would allow me to fix it for you for an extra fee, if you are interested.

Best regards,
Brandon