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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9767
Experience:  Computer specialist
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i went on kindle freetime i forgot my parental password XXXXX

Customer Question

i went on kindle freetime i forgot my parental password XXXXX it wont let me off any suggestions
Submitted: 3 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 years ago.
Hi,
My name isXXXXX will assist you.
I am sorry to hear that you are having this issue.
If you forget your parental controls password, you'll need to reset your Kindle to the default factory settings. To reset, click reset your Kindle to factory defaults from the Parental Controls Password XXXXX screen.
.

Please let me know if this does not work and we will continue troubleshooting this issue.
Customer: replied 3 years ago.

cant get on reset just keeps saying enter password

Expert:  Randy Computer Tech replied 3 years ago.
okay>Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle> then try it again.
Customer: replied 3 years ago.


just keeps going on to keyboard and asking for password XXXXX its me being a bit thick

Expert:  Randy Computer Tech replied 3 years ago.
okay, try this next>please type in "resetmykindle" as the password, without the quotation marks
Expert:  Randy Computer Tech replied 3 years ago.

Hi Elaine,

Please let me know if the resetmykindle does not work and we will continue troubleshooting this issue.

Please take a moment to rate my service positively.
Thank you very much!

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