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Ask Satchi Your Own Question
Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2513
Experience:  4 yrs of Hardware & Software Troubleshoot exp
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screen freez

Customer Question

screen freez
Submitted: 3 years ago.
Category: Computer
Expert:  Satchi replied 3 years ago.

Satchi :

Hi , Welcome to JustAnswer Thanks & Regards Satchi

Satchi :

Could you please explain the problem little more

JACUSTOMER-1d00ofwd- :

all buttons do not work

Satchi :

Are you using a laptp/desktop

Satchi :

which is having the problem ?

JACUSTOMER-1d00ofwd- :

no

Satchi :

May I know what is the model number of the computer having problem?

JACUSTOMER-1d00ofwd- :

the computer is not having problem

Satchi :

ok

Satchi :

then let me know the device model number which is being freeze

Satchi :

?

JACUSTOMER-1d00ofwd- :

it is the kindle that is not working

Satchi :

Is it a kindle HD ?

JACUSTOMER-1d00ofwd- :

FSN 9023170330501EP

Satchi :

Ok try this

Satchi :

press and hold the power button for 30 sec

Satchi :

Wait until completely turned off then power back on.

JACUSTOMER-1d00ofwd- :

thank you it is working

Satchi :

great

Satchi :

Glad to know that

JACUSTOMER-1d00ofwd- :

good bye

Satchi :

Positive feedback will be appreciated

have a nice day

Satchi :

don't forget to provide positive ratings ...

bye bye