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I would like to help you, please let me know when you are ready
are you using the computer in question ?
The computer is on but I am using a Sony experia z1
do you have the same problem when you use firefox? (do you know what firefox is?)
I have internet explorer on my computer
do you have firefox?
if no can you download it from www.mozilla.org
and install firefox,
and check what happens when you try to start your internet and facebook
No I do not have firefox
can you download it from www.mozilla.org
I cannot get online to download firefox
this is the link,
can you download it from the link
(click on it, run)
Not very computer wise,
were you able to download it
I do not know where to type it in as I cannot get online on the computer
can you click on the link what happens?
Hi, I do not seem to be able to type that heading to work in the computer as the internet will not open a page
let me opt out and open this question to other experts for remote assistance
I will have to save this ask again another night. Thanks.