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DroidZombie
DroidZombie, Computer Enthusiast
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Experience:  I can help you with the most stubborn applications and problems.
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I have Asus X53E series. ITunes, photos, music etc works okay.

Customer Question

I have Asus X53E series. ITunes, photos, music etc works okay. but when I start internet and facebook the pages open white, Then not responding appears, then after a few seconds the page goes off
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

Jerry Hannell :

hello sir/madam

Jerry Hannell :

I would like to help you, please let me know when you are ready

JACUSTOMER-9otansgf- :

Ready

Jerry Hannell :

hi,

Jerry Hannell :

are you using the computer in question ?

JACUSTOMER-9otansgf- :

The computer is on but I am using a Sony experia z1

Jerry Hannell :

do you have the same problem when you use firefox? (do you know what firefox is?)

JACUSTOMER-9otansgf- :

I have internet explorer on my computer

Jerry Hannell :

do you have firefox?

Jerry Hannell :

if no can you download it from www.mozilla.org

Jerry Hannell :

and install firefox,

Jerry Hannell :

and check what happens when you try to start your internet and facebook

JACUSTOMER-9otansgf- :

No I do not have firefox

Jerry Hannell :

can you download it from www.mozilla.org

12:15 AM

and install firefox,

12:16 AM

and check what happens when you try to start your internet and facebook

JACUSTOMER-9otansgf- :

I cannot get online to download firefox

Jerry Hannell :

this is the link,

Jerry Hannell :

can you download it from the link

Jerry Hannell :

(click on it, run)

JACUSTOMER-9otansgf- :

Not very computer wise,

Jerry Hannell :

were you able to download it

Jerry Hannell :

?

JACUSTOMER-9otansgf- :

I do not know where to type it in as I cannot get online on the computer

Jerry Hannell :

can you click on the link what happens?

JACUSTOMER-9otansgf- :

Hi, I do not seem to be able to type that heading to work in the computer as the internet will not open a page

Jerry Hannell :

let me opt out and open this question to other experts for remote assistance

JACUSTOMER-9otansgf- :

I will have to save this ask again another night. Thanks.

Expert:  DroidZombie replied 2 years ago.
Hi there, I'm Paul and I'll be assisting you now.

Can you tell me how your computer is connected to the internet?
1. by network cable (looks like a big telephone cord)
2. Wi-Fi (you need a Wi-fi router for this option)
3. Bluetooth
4. Other/don't know

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