How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

Hi My IT department has told me I am experiencing the following

Customer Question

Hi My IT department has told me I am experiencing the following error when try to connect to my companies networK !!
Can you Help

As discussed you have a problem with routing via your BT network.

You need to contact BT and tell them that there are routing problems to iguzzini.it and idealclient.iguzzini.it – the trace they will need is below.

Let me know if you need anything more.

Tracing route to www.iguzzini.com [195.223.144.24]
over a maximum of 30 hops:
1 1 ms 6 ms 4 ms 192.168.1.254
2 7 ms 10 ms 5 ms 172.16.15.141
3 * * * Request timed out.
4 8 ms 7 ms 8 ms 217.41.217.13
5 9 ms 8 ms 8 ms 109.159.245.2
6 8 ms 8 ms 10 ms 213.120.182.67
7 11 ms 9 ms 9 ms 31.55.164.107
8 8 ms 8 ms 9 ms 109.159.248.94
9 16 ms 18 ms 17 ms 109.159.248.16
10 16 ms 15 ms 14 ms 109.159.252.29
11 147 ms 20 ms 15 ms 166.49.211.170
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 148 ms * * 31.195.103.246
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * 151 ms * 195.223.144.24
27 * * * Request timed out.
28 147 ms * * 195.223.144.24
29 * * * Request timed out.
30 * * * Request timed out.

T o b y B r o w n | IT & Operations Manager



T: +44 (0) 1483 468 000
M: +44 (0) 7990 526 672
E:[email protected]
W: http://www.iGuzzini.co.uk

Follow us on: Twitter | Facebook | LinkedIn | YouTube
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please exactly how you are connecting to the companies network?

Is it via a VPN connection?

Please let me know

Thank you

Related Computer Questions