Hello Janet! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you mean BT account ID number? Is there any issue with our account, such as email account, etc.? Are you able to sign in your MyBT account at the website http://home.bt.com/?Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://184.108.40.206:8040/?Session=c82c318b-b4d9-4ff6-a58b-581fc2b6e244Thank you,
I AM UNABLE TO BRING UP MY EMAILS - YOU WONT RECOGNISE MY EMAIL ADDRESS
HAVE'NT GOT TIME FOR THIS AT THE MOMENT CAN I COME BACK TO YOU LATER
Yes, if you'd like to, you can call BT later also:
https://bt.custhelp.com/app/chat/contact_chat/queue_id/332/c/5627,5634https://bt.custhelp.com/app/contactPlease click on the Reply to Expert tab below, and reply back to me later, so I can help further if there is still any issue. Thank you,
Went over to BT on 24-1-14 managed to fit Hub etc but since have not been able to receive or send emails - must have missed something somewhere
Are you able to sign in your BT account or BT email at the website www.bt.com? What is your email program, i.e., Outlook express, outlook 2003, etc.?
Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/kl5kztrPut the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed.
Edit: It looks like you are away, so I'm canceling the website link for now; please reply back when you are available to continue. Thank you,