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Barun
Barun, Computer Support Specialist
Category: Computer
Satisfied Customers: 11183
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
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my acer aspire will not load windows any more on start up and

Customer Question

my acer aspire will not load windows any more on start up and will not auto mend. Ian
Submitted: 2 years ago.
Category: Computer
Expert:  Barun replied 2 years ago.
Hi, and thanks for using JustAnswer.

Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed.

What exactly happens when you try to boot into Windows now? Do you receive any error/message?

Regards
Customer: replied 2 years ago.

to b rath yes it does show error message windows could not complete installation. to install windows on this computer,restart the installation. on doing so it repeats itself.

Expert:  Barun replied 2 years ago.
I see. Now, please reboot the system now, and when the Acer logo comes up, hold down the ALT key and repeatedly tap F10 - does this bring up an Acer recovery screen?

Regards
Customer: replied 2 years ago.

yes

Expert:  Barun replied 2 years ago.
Okay, great. Now, we will carry out a system recovery, which will restore your system back to factory defaults accordingly.

At the same screen, there will be 4 options:

1. Restore system to factory default
2. Restore system from user backup
3. Restore system from cd/dvd
4. Exit

Please select Restore system to factory default.


Enter the password when eRecovery is first started (default - 000000).

Read the on-screen warning and choose Yes.

Click Next. The recovery process will start.

When recovery is complete the system will re-start and will need to complete the setup of Windows.


When setup is complete a process will clean up the recovery files.


Please be patient as this process can take 5-10 minutes or longer.

 

Do keep me posted.

Regards
Customer: replied 2 years ago.

/ noexecute=optin/ partition 3 hard disk: cd801dfo

Expert:  Barun replied 2 years ago.
Hmm, okay. Now, did you receive any recovery CD/DVDs along with this system?

Regards
Customer: replied 2 years ago.

no

Expert:  Barun replied 2 years ago.
Okay. Now, at bootup, tap down the F8 key repeatedly; does it take you to a recovery screen this time?

Regards
Customer: replied 2 years ago.

yes loads

Expert:  Barun replied 2 years ago.
Okay, what are some of the options listed there? Also, are you using Windows XP, Vista, 7 or 8?

Regards
Customer: replied 2 years ago.

safe mode/safe mode with networking/safe mode eith command prompt think i tried these before conthcting you.enable boot logging/enable low-resolution video/last known good configuration/direct services restore mode/debugging mode/disable auto restart on system failure /disable driver signature enforcement/start windows normally/tried earler.

Expert:  Barun replied 2 years ago.
Okay. After you select 'Safe Mode', do you get the same error when booting into Windows that way? Also, do you see a "Repair your computer" listed as well, by any chance?

Regards
Customer: replied 2 years ago.

windows 7 yes but says downloading windows 32?

Expert:  Barun replied 2 years ago.
Okay. At bootup, after you tap down F8, do you see a "Repair your computer" option listed at the screen that comes up, by any chance?

Also, do you have a Windows installation disk with you now?

Regards
Customer: replied 2 years ago.

does not work gives same answer ido not have a win inst dsk going to work at 5

Expert:  Barun replied 2 years ago.
Okay, we will need to order a set of recovery media for this system, and use it to restore the system back to factory defaults - resolving the issue in the process.

What's the model of the Acer laptop, please? Also, when did you purchase the laptop?

Regards
Customer: replied 2 years ago.

aspire 5733 MFG date 11/10 iam off out now for a while will contact you later

Expert:  Barun replied 2 years ago.
Okay; just leave me a message when you are available to continue next, and I'll get back to you as soon as I can. Thank you.

Regards
Customer: replied 2 years ago.

i have back up disks for it but could not get them to start

Expert:  Barun replied 2 years ago.
Hmm, okay. Now, please insert the first backup disk, then reboot your system and tap down F12 repeatedly at bootup this time. Select your CD/DVD drive when the Boot screen comes up, and check if you are able to boot up using the disk this way.

Do keep me posted. Thank you.

Regards

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