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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37478
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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have a windows 8 stack system i have forgot password. system

Customer Question

have a windows 8 stack system i have forgot password. system says need a password XXXXX disc. can you help?
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Viet - Computer Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet - Computer Tech :

I'm sorry about the issue. Please try the following:

Viet - Computer Tech :

Method 1: Please reset your microsoft account password XXXXX the website https://account.live.com/ResetPassword.aspx

Viet - Computer Tech :

I'm sorry about the issue. What's the model of your computer? Please try the following:


Viet - Computer Tech :

Method 1: Please reset your microsoft account password XXXXX the website https://account.live.com/ResetPassword.aspx


Viet - Computer Tech :

Method 2: At the login/password XXXXX press & keep holding the Shift key, then click on the Power icon, then click on Restart, then wait until a menu appears, then release the Shift key, then select the troubleshoot / reset option.

JACUSTOMER-u2gpt00x- :

hi

Viet - Computer Tech :

Hi, please try my suggestions above. Thank you.

Viet - Computer Tech :

It looks like you are away. When you are available, please type in the box below, then click on the Reply button at the bottom in order to communicate with me. Thank you,

Expert:  Viet - Computer Tech replied 3 years ago.

Hi Peter,

 

When you are available, please type at the box below in order to communicate with me, so I can help you further if there is still any issue.

 

Thank you,