Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Please try the following:
Method 1: Please reset your microsoft account password XXXXX the website https://account.live.com/ResetPassword.aspx
I'm sorry about the issue. What's the model of your computer? Please try the following:
Method 2: At the login/password XXXXX press & keep holding the Shift key, then click on the Power icon, then click on Restart, then wait until a menu appears, then release the Shift key, then select the troubleshoot / reset option.
Hi, please try my suggestions above. Thank you.
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