How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

I accidently deleted my imapserver tiscali user name & password.

Customer Question

I accidently deleted my imapserver tiscali user name & password. Computer keeps asking me to restore same: I try but cannot: How do I restore original server & password. please.
Thank you
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

Jerry Hannell :

hello sir/madam

Jerry Hannell :

I would like to help you, please let me know when you are ready

JACUSTOMER-2123k52c- :

Hello Jerry I am on the computer now, and have given you my alternative email.Please explain how I can get back into my original server . Thank you Norma

Jerry Hannell :

hello Norma, do you know your password?

Jerry Hannell :

(do you remember your password)

JACUSTOMER-2123k52c- :

My Husband & I used a variety of different passwords based on a main theme.....have tried all of them when prompted by

Jerry Hannell :

what is your tiscali email?

Jerry Hannell :

(please replace @ with AT when typing your email here)

JACUSTOMER-2123k52c- :

tiscali. they seem to accept my imap server: i.e. normphil_varley:@tiscali.co.uk but refuse all efforts at password : I am happy to change this & have tried but they stilll will not accept

Jerry Hannell :

what is the birthdate of the person who is the owner of this email account?

JACUSTOMER-2123k52c- :

30 November 1939

Jerry Hannell :

is this your email exactly? [email protected]

JACUSTOMER-2123k52c- :

our original e mail & the one we wish to re-use is: [email protected]

Jerry Hannell :

can you type again, please replace @ with at when typing your email here

JACUSTOMER-2123k52c- :

normphil_varleyattiscali.co.uk

JACUSTOMER-2123k52c- :

Jerry........are you still there please ??? Norma

JACUSTOMER-2123k52c- :

If the problem is too difficult for you shall I log out ???

Jerry Hannell :

yes, i am working on it

Jerry Hannell :

i don't know why but talktalk cannot find your account that is normphil_varleyattiscali.co.uk

JACUSTOMER-2123k52c- :

When we instigated our account with TalkTalk...they or their computor, unfortunately

JACUSTOMER-2123k52c- :

wrote our e mail address incorrectly as: [email protected]...using a double " 11 " after the phil

JACUSTOMER-2123k52c- :

instead of the one " l" this has always caused us a problem when trying to get our talktalk act.

JACUSTOMER-2123k52c- :

My husband Philip tried to correct their error.using the one "l" . TalkTalkseemed to get themselves into a real fankle and letters & e mails followed ......we finally gave up trying to correct their computors error & that is when I made up an alternative e mail : [email protected] for TalkTalk's computor : They seemed very happy with this & now our act. comes through no trouble: However, we want to get back to our old tiscali. server? Can we do this [please???

Jerry Hannell :

your old tiscali is [email protected] ?

JACUSTOMER-2123k52c- :

yes correct.

Jerry Hannell :

when i enter your birthday, it says it is wrong. are you sure the birthday linked to your old tiscali account is 30 november 1939?

JACUSTOMER-2123k52c- :

My husband says to try his birthday 07051936

Jerry Hannell :

i am trying that now

Jerry Hannell :

it says it is wrong

Jerry Hannell :

talktalk says

Jerry Hannell :
" This email address is not recognised."
Jerry Hannell :

i tried to Access tiscali directly but it redirects me to talktalk

Jerry Hannell :

and when i try to retrieve your account from tiscali, they say "

This email address is not recognised."
JACUSTOMER-2123k52c- :

Is this because I set up an alternative gmail address with them for our act. ?

JACUSTOMER-2123k52c- :

Even if it is why cannot we get back into tiscali. as our server as before?

Jerry Hannell :

i am not sure but it seems tiscali closed your account because they say the email is not recognised

Jerry Hannell :

what is the gmail address? (please replace @ with AT when typing your email here)

JACUSTOMER-2123k52c- :

What are my alternatives: Do I now require a new server or should I just continue with my

JACUSTOMER-2123k52c- :

alternative gmail and use them as my e mail source ???

JACUSTOMER-2123k52c- :

Please just tell me ?? thank you Norma

Jerry Hannell :

if you don't have any important messages (or anything that you want to Access) in your old tiscali, you can just keep your current email address. and if you want you can open a new account and use it from now on

Jerry Hannell :

in fact, you don't need to depend on tiscali.

JACUSTOMER-2123k52c- :

How do I open a new server other than gmail please

Jerry Hannell :

normally with email services like talktalk or tiscali, they end your email service when you end your subscription with them. but if you use an email service like gmail,Hotmail or yahoo, your email will be yours forever because they don't "expire" or you will never löse your email account

Jerry Hannell :

you can open another email like "live.co.uk"

Jerry Hannell :

would you like to register a new live.co.uk email?

Jerry Hannell :

it is free

JACUSTOMER-2123k52c- :

we pay talktalk monthly for their service to us.though our landline telephone is with bt.

JACUSTOMER-2123k52c- :

Could we open a new server as you suggested and talktalk would still bill us monthly for something???

Jerry Hannell :

you can open a new talktalk email. but i recommend you to use a globally accepted email service like gmail, Hotmail or yahoo.

Jerry Hannell :

is your talktalk your internet service provider?

JACUSTOMER-2123k52c- :

O>K> Thank you I am now a bit scared to open up a new e mail service so will try to keep with gmail for a while, but: and this is a big but: memu pop ups keep appearing on my screen from tiscali asking for me to complete a passwork or username which they them do not accept. How do I get rid of their pop ups > Any ideas pleaSE

Jerry Hannell :

when do you see the popup exactly? (are you opening a program, and then you see the popup?)

JACUSTOMER-2123k52c- :

YES.THE POP UPS COME ON USUALLY WHEN i AM GETTING INTO MY E MAIL MESSAGES.

Jerry Hannell :

are you using a program called Windows mail?

JACUSTOMER-2123k52c- :

YES

Jerry Hannell :

let's remove it from your Windows mail

JACUSTOMER-2123k52c- :

ok

Jerry Hannell :

can you open your Windows mail

Jerry Hannell :

at top, you will see "tools" (menü)

Jerry Hannell :

do you see it?

Jerry Hannell :

"Tools"

Jerry Hannell :

like , file...edit...view....tools

Jerry Hannell :

it is at top

JACUSTOMER-2123k52c- :

WILL GO OUT OF THIS PROGRAMME TO FIND IT OK YES i FOUND THE TOOLS ICON : mE E MAILS ARE wINDOWS lIVE mAIL

Jerry Hannell :

in tools, there must be : "Accounts"

Jerry Hannell :

can you go there

Jerry Hannell :

you will see your tiscali account in the list, what you need to do is, just select your tiscali account with your Mouse (highlight it) and then press the remove button

Jerry Hannell :

this will remove that account from your Windows mail

Jerry Hannell :

and you will never have the same erroe message again,

Jerry Hannell :

error message*

JACUSTOMER-2123k52c- :

MY TOOLS BAR COMES UP WITH:ADD TO QUICK ACCESS TOOL BAR: SHOW QUICK ACCESS ETC., AND MINIMISE RIBBON ...NOTHING ABOUT ACCOUNTS

Jerry Hannell :

at top, what does it say? (in the title, what do you see)

Jerry Hannell :

what is the name of the program

JACUSTOMER-2123k52c- :

our local computer service in Grantham ...Tailor Made Systems set up my computer recently: they put in Windows live mail with tiscali as the server: Perhaps, after all your kind efforts I should take my tower back to them & get them to disconnect d

JACUSTOMER-2123k52c- :

tiscali as my server & instal a new one for me. It might save all this hassle. But thank you for your efforts: appreciated: Norma

Jerry Hannell :

do you see your tiscali in the left pane of the Windows live mail program?

JACUSTOMER-2123k52c- :

yes

Jerry Hannell :

please select it, and you will see ACCOUNTS at top.

Jerry Hannell :

it looks like this

Jerry Hannell :

Full Size Image

Jerry Hannell :

when you RIGHT CLICK on your tiscali account, a popup should appear and you will see "remove account"

Jerry Hannell :

do you see it?

Jerry Hannell :

Remove account, can you select it, and then it will remove your account

JACUSTOMER-2123k52c- :

Help.I have done what you said " remove tiscali from your account.yes " I clicked on it and it has disappeared along with the pop ups but so have all my e mails............god.........what have I done.

Jerry Hannell :

now we removed the account, we will bring emails back

Jerry Hannell :

can you do this

JACUSTOMER-2123k52c- :

I will try my best

Jerry Hannell :
  1. Close Windows Live Mail.
  2. Go to C:\Users\username\AppData\Local\Microsoft and then right click on the Windows Live Mail folder and choose ‘restore previous versions’.
  3. Then choose the most recent date to restore to and click restore.
  4. Then open Windows Live Mail. All your e-mails should be in place.
JACUSTOMER-2123k52c- :

ok I will try.........will close this window with you & put up my e mail window Norma

Jerry Hannell :

yes, i will be here waiting when you come back please let me know

JACUSTOMER-2123k52c- :

ok I put c:\users\username\appData\local\microsoft into the area for " message search" in live mail right clicked but nothing happened. Norma

Jerry Hannell :

can you type c:\

Jerry Hannell :

and press enter

Jerry Hannell :

it will open a folder. when you see that folder please let me know

JACUSTOMER-2123k52c- :

did as you said.suddenly all old e mails way back Dec. 2013 appeared..........what now ?

Jerry Hannell :

now can you close your Windows live mail. open it again. are you receiving the same error?

Jerry Hannell :

is everything ok?

JACUSTOMER-2123k52c- :

Jerry,,I have to leave the house for an hour.........then an AGM at the golf club.can I keep this chat going later or will I just end it now.you have done your best.............Norma

Jerry Hannell :

if same error message does not come , it means we are done

Jerry Hannell :

so we can close

Jerry Hannell :

because we already deleted the tiscali account from your Windows live mail

JACUSTOMER-2123k52c- :

OK bye bye thanks for trying Norma

Jerry Hannell :

you are welcome.

Jerry Hannell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Jerry Hannell :

when you come back, if you open this page, we will be able to continue

Jerry Hannell :

(this page will not be lost)

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.