I would like to help you, please let me know when you are ready
Hello Jerry I am on the computer now, and have given you my alternative email.Please explain how I can get back into my original server . Thank you Norma
hello Norma, do you know your password?
(do you remember your password)
My Husband & I used a variety of different passwords based on a main theme.....have tried all of them when prompted by
what is your tiscali email?
(please replace @ with AT when typing your email here)
tiscali. they seem to accept my imap server: i.e. normphil_varley:@tiscali.co.uk but refuse all efforts at password : I am happy to change this & have tried but they stilll will not accept
what is the birthdate of the person who is the owner of this email account?
30 November 1939
is this your email exactly? [email protected]
our original e mail & the one we wish to re-use is: [email protected]
can you type again, please replace @ with at when typing your email here
Jerry........are you still there please ??? Norma
If the problem is too difficult for you shall I log out ???
yes, i am working on it
i don't know why but talktalk cannot find your account that is normphil_varleyattiscali.co.uk
When we instigated our account with TalkTalk...they or their computor, unfortunately
wrote our e mail address incorrectly as: [email protected]
instead of the one " l" this has always caused us a problem when trying to get our talktalk act.
My husband Philip tried to correct their error.using the one "l" . TalkTalkseemed to get themselves into a real fankle and letters & e mails followed ......we finally gave up trying to correct their computors error & that is when I made up an alternative e mail : [email protected]
your old tiscali is [email protected]
when i enter your birthday, it says it is wrong. are you sure the birthday linked to your old tiscali account is 30 november 1939?
My husband says to try his birthday 07051936
i am trying that now
it says it is wrong
i tried to Access tiscali directly but it redirects me to talktalk
and when i try to retrieve your account from tiscali, they say "
Is this because I set up an alternative gmail address with them for our act. ?
Even if it is why cannot we get back into tiscali. as our server as before?
i am not sure but it seems tiscali closed your account because they say the email is not recognised
what is the gmail address? (please replace @ with AT when typing your email here)
What are my alternatives: Do I now require a new server or should I just continue with my
alternative gmail and use them as my e mail source ???
Please just tell me ?? thank you Norma
if you don't have any important messages (or anything that you want to Access) in your old tiscali, you can just keep your current email address. and if you want you can open a new account and use it from now on
in fact, you don't need to depend on tiscali.
How do I open a new server other than gmail please
normally with email services like talktalk or tiscali, they end your email service when you end your subscription with them. but if you use an email service like gmail,Hotmail or yahoo, your email will be yours forever because they don't "expire" or you will never löse your email account
you can open another email like "live.co.uk"
would you like to register a new live.co.uk email?
it is free
we pay talktalk monthly for their service to us.though our landline telephone is with bt.
Could we open a new server as you suggested and talktalk would still bill us monthly for something???
you can open a new talktalk email. but i recommend you to use a globally accepted email service like gmail, Hotmail or yahoo.
is your talktalk your internet service provider?
O>K> Thank you I am now a bit scared to open up a new e mail service so will try to keep with gmail for a while, but: and this is a big but: memu pop ups keep appearing on my screen from tiscali asking for me to complete a passwork or username which they them do not accept. How do I get rid of their pop ups > Any ideas pleaSE
when do you see the popup exactly? (are you opening a program, and then you see the popup?)
YES.THE POP UPS COME ON USUALLY WHEN i AM GETTING INTO MY E MAIL MESSAGES.
are you using a program called Windows mail?
let's remove it from your Windows mail
can you open your Windows mail
at top, you will see "tools" (menü)
do you see it?
like , file...edit...view....tools
it is at top
WILL GO OUT OF THIS PROGRAMME TO FIND IT OK YES i FOUND THE TOOLS ICON : mE E MAILS ARE wINDOWS lIVE mAIL
in tools, there must be : "Accounts"
can you go there
you will see your tiscali account in the list, what you need to do is, just select your tiscali account with your Mouse (highlight it) and then press the remove button
this will remove that account from your Windows mail
and you will never have the same erroe message again,
MY TOOLS BAR COMES UP WITH:ADD TO QUICK ACCESS TOOL BAR: SHOW QUICK ACCESS ETC., AND MINIMISE RIBBON ...NOTHING ABOUT ACCOUNTS
at top, what does it say? (in the title, what do you see)
what is the name of the program
our local computer service in Grantham ...Tailor Made Systems set up my computer recently: they put in Windows live mail with tiscali as the server: Perhaps, after all your kind efforts I should take my tower back to them & get them to disconnect d
tiscali as my server & instal a new one for me. It might save all this hassle. But thank you for your efforts: appreciated: Norma
do you see your tiscali in the left pane of the Windows live mail program?
please select it, and you will see ACCOUNTS at top.
it looks like this
when you RIGHT CLICK on your tiscali account, a popup should appear and you will see "remove account"
Remove account, can you select it, and then it will remove your account
Help.I have done what you said " remove tiscali from your account.yes " I clicked on it and it has disappeared along with the pop ups but so have all my e mails............god.........what have I done.
now we removed the account, we will bring emails back
can you do this
I will try my best
ok I will try.........will close this window with you & put up my e mail window Norma
yes, i will be here waiting when you come back please let me know
ok I put c:\users\username\appData\local\microsoft into the area for " message search" in live mail right clicked but nothing happened. Norma
can you type c:\
and press enter
it will open a folder. when you see that folder please let me know
did as you said.suddenly all old e mails way back Dec. 2013 appeared..........what now ?
now can you close your Windows live mail. open it again. are you receiving the same error?
is everything ok?
Jerry,,I have to leave the house for an hour.........then an AGM at the golf club.can I keep this chat going later or will I just end it now.you have done your best.............Norma
if same error message does not come , it means we are done
so we can close
because we already deleted the tiscali account from your Windows live mail
OK bye bye thanks for trying Norma
you are welcome.
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.
when you come back, if you open this page, we will be able to continue
(this page will not be lost)